Sean Rice
Fort Mill, SC,SC
Summary
Dynamic leader with proven expertise in staff management and workplace safety, honed at Cedar Fair. Excelled in employee training, significantly reducing turnover by fostering a positive work environment. Skilled in customer-oriented service, ensuring high satisfaction levels through efficient, friendly interactions and continuous improvement initiatives. Energetic and dependable, possessing strong organizational and communication skills. Solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Cedar Fair
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Responded to and resolved customer questions and concerns.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Barista
Cedar Fair
03.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Front Service Clerk
Publix
01.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- Provided support for customer queries, leading to improved store reputation and customer satisfaction.
Education
High School Diploma -
Nation Ford High School
Fort Mill, SC05-2025
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Motivation
- Inventory control and record keeping
- Policy Enforcement
- Continuous Improvement
Timeline
Shift Supervisor
Cedar Fair
03.2023 - Current
Barista
Cedar Fair
03.2023 - 08.2024
Front Service Clerk
Publix
01.2022 - 02.2023
High School Diploma -
Nation Ford High School
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