Sean Richardson
Olathe, KS
Summary
Accomplished Tax Roll Specialist with a proven track record at Johnson County Government, enhancing customer satisfaction and employee performance through innovative solutions and effective problem-solving. Expert in documentation management and analytical thinking, I excel in fostering collaborative environments and driving project success. Skilled in customer service and management collaboration, my approach significantly improves operational efficiency and flexibility in adapting to changing needs.
Overview
29
29
years of professional experience
Work History
Tax Roll Specialist
Johnson County Government
07.2004 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Assistant Manager
Rent A Center Warehouse & Retail Store
09.1998 - 06.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Catalog Associate Central Resource Library
Johnson County Government
01.1996 - 08.1998
- Enhanced catalog accuracy by diligently reviewing product information and identifying discrepancies.
- Championed user experience enhancements by providing feedback on website layout and navigation from a Catalog Associate perspective.
- Streamlined catalog processes for increased efficiency by collaborating with cross-functional teams.
Education
Bachelor of Science - Public Administration
Missouri State University
Springfield, MOSkills
- Documentation management expertise in Orion, DTS, Lares
- Skilled in Transfer and Split Quality Control
- Customer Service experience in Front Counter, Buffer Map request, Cereal Malt Beverage Licensing, answering customer questions
- Demonstrate analytical thinking involving legal descriptions interpretation involving splits, combos etc
- Management collaboration as a facilitator/presenter in the implementation of recommendations (In-service) of the TTV Culture committee
Accomplishments
- Collaborated with recording, county clerk teams in the development of Recording Procedures.
- Collaborated with IT department, RTA Management, and Kansas Register of Deeds Association, with the development of Register of Deeds, and County Clerks websites, and Listserve.
- Achieved the creation of In-service, culture building surveys, job shadowing, better management communication through 1on1 and frequent coffee shop style meetings by effectively helping with Integration Team Recommendations.
Affiliations
- Deacon at Second Baptist Church of Olathe
- Founder of TEAM (Teach, Edcucate, Achieve, Mentor)
- Olathe North High School (RB coach, Football Chaplain)
Timeline
Tax Roll Specialist
Johnson County Government
07.2004 - Current
Assistant Manager
Rent A Center Warehouse & Retail Store
09.1998 - 06.2004
Catalog Associate Central Resource Library
Johnson County Government
01.1996 - 08.1998
Bachelor of Science - Public Administration
Missouri State University
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