Sean Richardson
Wortham
Summary
Results-driven Commercial Sales Engineer known for productive and efficient task completion. Skilled in technical sales strategies, client relationship management, and market trend analysis. Excel at communication, problem-solving, and adaptability, ensuring seamless integration of engineering solutions with customer needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial Sales Engineer
Vyve Broadband
Corsicana
11.2023 - Current
- Design Fiber, PON, and Coax build cost estimates
- Provide technical support to sales staff in determining possible solutions for company products and services to meet customer needs.
- Work with Customers and Vendors to design accurate and highly detailed solutions to ensure smooth installation and delivery.
- Design world-class Wireless solutions with Ekahau
- Help troubleshoot and resolve network performance problems.
- Generates management reports on various system & network metrics.
- Maintains department inventories and system documentation.
- Utilize the CRM Salesforce to create, track, and manage opportunities throughout the sales process.
- Travels to systems regularly to provide ongoing customer and equipment support and maintenance.
- Provides training and support to Commercial Sales Executives, Regional Sales Managers and Directors, and C-suite Executives
Systems Analyst III- IT Site Supervisor
Health and Human Services- Mexia State Supported Living Center
Mexia
02.2018 - 10.2023
- Responsible for planning, organizing, prioritizing, guiding, controlling and evaluating work performed by SSLC IT Support Team.
- Ensured adequate staffing to sustain operations, communicate job requirements to employees and evaluate their performance.
- Developed employee skills and build depth of expertise to position unit for technology changes and staff turnover.
- Performed and guided my team in providing highly technical and complex analysis, support, problem resolution, and other activities for infrastructure operation, including network and desktop systems support.
- Guided my team to work in fast-paced, customer service-based environment so that all requested activities, changes and enhancements are implemented as approved and scheduled.
- Coordinated with other IT Team groups including HHS Domain Admins, Voice over IP Admins, Applications Management, Information Security Office, IT Business Operations, as well as business customers to accomplish work.
- Served as consultant role on many technology projects
- Ensured compliance with approved standard operating procedures and policies.
- Established relationships with other Health and Human Services System (HHSS) agency IT staff to participate in IT planning and projects that cross agency lines.
- Participated in workgroups to assist in developing standard policies and procedures.
- Prepared documentation, including customer and technical support instructions, and network diagrams.
- Served as Subject Matter Expert (SME) on approved infrastructure projects.
IT Director
Limestone County
Groesbeck
03.2017 - 01.2018
- Oversee all technology operations and business requirements for all departments and sites to determine their technology needs; this includes the County Courthouse, Sheriff’s Department, Groesbeck Police Department, Detention Center, Juvenile Probation, Drivers License, Airport, Road and Bridge, Mexia Tax Office, Radio Tower, and many other satellite buildings.
- Maintain, update, and deploy all network devices at each site within the network infrastructure.
- Manage the IT budget and give monthly reports on expenditures, IT tickets, and email creations.
- Work and collaborate with vendors and create cost-effective contracts that benefit the County and the taxpayers.
- Install and manage all network equipment, including VOIP and network attached storage.
- Create and manage site to site VPN’s with partnered law and government offices.
- Manage creation and deletion of all county emails.
- Perform and test daily backups of mission critical servers and databases.
- Troubleshoot networks, servers, computers, printers, and software.
- Schedule and perform PC refresh of all client computers, servers and network camera equipment.
- Manage employee time clock server and users.
- Manage Limestone County’s website and live broadcast each commissioner’s court.
- Responsible for the interviewing and hiring of new IT employees.
Systems Support Specialist II
Department of Aging and Disability Services- Mexia State Supported Living Center
Mexia
03.2011 - 03.2017
- Responsible for providing technical and complex analysis, support, problem resolution and other activities for infrastructure operations support, including network and desktop systems support at the DADS SSLCs.
- Works in a fast-paced, customer service-based environment so that all requested activities, changes, and enhancements are implemented as approved and scheduled.
- Team leader and point of contact for projects assigned to the IT department
- Served as a backup to SSLC IT Site Supervisor
- Vendor management
- Manage, monitor, and support contractor teams for various IT projects for the facility
- Established relationships with other DADS and HHSC agency IT staff to participate in information technology planning and projects that cross agency lines.
- Participated in workgroups to assist in developing standard policies and procedures.
- Developed and recommended standards and improved procedures for technical initiatives and workflow, including estimating resource requirements and analyzing infrastructure impacts.
- Department representative in weekly conferences and other special meetings with the facility
- Collaborated with other IT teams including IO Statewide Services, IO State Supported Living Centers (SSLC), Project Management Office (PMO), Applications Management (AM), Information Security Office (ISO), Business Operations (BOPS) as well as business customers to accomplish work.
- Collaborated with the PMO and other areas as needed to develop viable Transition to Maintenance Plans or Checklists for all infrastructure-related projects and scheduled configuration changes.
- Monitor, track and address system automation related incidents and changes using the Information Technology Service Management (ITSM) application.
- Perform installations, tests, and troubleshoot hardware, software, and related automation equipment.
- Other duties involved performing weekly backup changes of the server, measuring and documenting for network LAN drops while also updating campus maps in Visio and CAD software, meeting with contractors for various projects and assisting them as needed, manage end users through Active Directory and remote control features, setting up company issued iPhones, refreshing computer/switch/UPS, and network equipment inventory.
- Performed other duties as assigned to maintain IT operations.
Education
Bachelor of Applied Arts and Sciences - Information Technology
Tarleton State University
Stephenville, TX01.2017
Associates - Computer Networking and Systems Administration
Texas State Technical College
Waco, TX01.2010
Associates - Network Security Technology
Texas State Technical College
Waco, TX01.2009
High School Diploma -
Wortham High School
Wortham, TX01.2006
Skills
- Team leadership and support
- Effective communication
- Performance tracking and analysis
- Solution selling and needs assessment
- Technical sales expertise
- Network troubleshooting and solutions
- CRM software proficiency
- Sales pipeline management
- Relationship building and management
- Cost estimation and budgeting
- Fiber optic design and implementation
- Wireless solutions development
Certification
- Network Pro Certified-TestOut
- Security Pro Certified-TestOut
- Server Pro Certified-TestOut
- BICSI Certified Installer I & II- Copper Cabling
- BICSI Certified Installer IN250- Fiber Cabling
- Commscope: RUCKUS Accredited- ICX Implementer
- Broadband Fiber Installation(BFI)
- Cable Wide Area Networks (UCWAN)
- Certified Professional Sales Person (NASP)
- SSCA SSSP Advanced Sales Training
- CCNA- Cisco Certified Network Associate
- Commscope Accreditation Ruckus ICX Implementer
References
References available upon request.
Timeline
Commercial Sales Engineer
Vyve Broadband
11.2023 - Current
Systems Analyst III- IT Site Supervisor
Health and Human Services- Mexia State Supported Living Center
02.2018 - 10.2023
IT Director
Limestone County
03.2017 - 01.2018
Systems Support Specialist II
Department of Aging and Disability Services- Mexia State Supported Living Center
03.2011 - 03.2017
Bachelor of Applied Arts and Sciences - Information Technology
Tarleton State University
Associates - Computer Networking and Systems Administration
Texas State Technical College
Associates - Network Security Technology
Texas State Technical College
High School Diploma -
Wortham High School