Andrea Loayza-Servan
Harker Heights,TX
Summary
Dynamic customer experience and operations professional with a proven track record of enhancing customer service, retention, sales, and collections across diverse industries including healthcare, finance, and service sectors. Expertise in resolving escalated issues and managing customer accounts ensures high levels of satisfaction and loyalty. Adept at navigating multiple systems to streamline processes and improve operational efficiency in fast-paced environments. Committed to driving results through effective leadership and a customer-centric approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Extra Space Storage, Killeen
01.2025 - 04.2026
- Managed daily facility operations including leasing, customer accounts, and administrative tasks
- Handled customer retention and resolved escalated issues to maintain customer satisfaction
- Supported sales goals through unit leasing and insurance offerings
- Assisted with collections communication and account follow-up
- Trained and supported team members on systems and customer service procedures
- Utilized BRACE system for account management and reporting
- Maintained accuracy and professionalism in all customer interactions
Office Manager
The Flying Locksmiths of Austin
01.2024 - 11.2025
- Direct daily office operations, including workflow optimization, scheduling of field technicians, and process improvements that increase productivity.
- Spearhead inventory management and procurement, reducing costs and ensuring timely availability of resources.
- Oversee financial transactions and maintain accurate records using QuickBooks, contributing to compliance and audit readiness.
- Mentor and supervise administrative staff, fostering a collaborative and high-performing team environment.
- Implement new office procedures and technologies to enhance operational efficiency.
Member Services Representative
Crunch Fitness, Killeen
01.2023 - 01.2024
- Provided high-level member support, promptly resolving complex inquiries and escalating issues, resulting in improved member retention rates.
- Trained, mentored, and onboarded new staff, sharing best practices to elevate team performance and customer satisfaction.
- Managed daily administrative functions, including scheduling, membership transactions, and maintaining confidential records.
Scheduling Coordinator (Remote)
The Flying Locksmiths LLC
01.2021 - 01.2023
- Coordinated technician assignments across 30+ US locations, ensuring effective workforce utilization and timely job completion.
- Maintained comprehensive job records, streamlined workflow, and supported onboarding for remote teams.
- Served as primary liaison for vendor communications, facilitating seamless scheduling and resolving logistical challenges nationwide.
Patient Services Representative
Smile Doctors, Georgetown
01.2018 - 01.2021
- Scheduled and managed patient appointments, optimized provider calendars, and ensured positive patient experiences.
- Coordinated patient engagement initiatives, contributing to increased satisfaction and retention.
- Supported front desk operations and assisted with insurance verification and billing inquiries.
Education
GED -
Temple College
01-2022
Associate of Arts - General Studies
Temple College
Temple, TX05-2028
Skills
- Retention & Conflict Resolution
- Collections Support
- Team Leadership Support
- Office & Operations Management
- Data Entry & Account Systems
- CRM Systems (BRACE experience)
- Communication & Problem Solving
- Time Management & Organization
- Customer service
- Money handling
- Team leadership
- Office management
Certification
- QuickBooks Knowledge
- Breeze Property Management System
- BRACE Leasing system
- CRM/ Customer Account Management Systems
- Salesforce (Scheduling, client coordination, workflow management)
- Epic (Medical claims processing, patient records, data entry)
- Service Desk/Ticketing Systems (Issue tracking, support requests. case management)
- Leadership Development Workshops
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Extra Space Storage, Killeen
01.2025 - 04.2026
Office Manager
The Flying Locksmiths of Austin
01.2024 - 11.2025
Member Services Representative
Crunch Fitness, Killeen
01.2023 - 01.2024
Scheduling Coordinator (Remote)
The Flying Locksmiths LLC
01.2021 - 01.2023
Patient Services Representative
Smile Doctors, Georgetown
01.2018 - 01.2021
GED -
Temple College
Associate of Arts - General Studies
Temple College
ADDITIONAL INFORMATION
- References available upon request
- Authorized to work in the United States
- Willing to relocate or work remotely