Sean Roberts
Alexandria,IN
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
General Manager
Eastgate CJDR
Indianapolis, IN
08.2016 - 07.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Sales Associate
Westgate CJDR
Plainfield, IN
07.2012 - 08.2016
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Maintained customer satisfaction by providing prompt, reliable service.
- Maintained relationships with existing customers to encourage repeat business.
Sales Associate
Fletcher CJDR
Franklin, IN
06.2010 - 07.2012
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Infantryman
US Army National Guard
Indianapolis, IN
07.2006 - 07.2012
- Assisted with the maintenance of weapons, equipment and vehicles.
- Provided security for convoys, installations and personnel in hostile areas.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Assessed terrain features to determine optimal routes for movement of personnel and equipment.
- Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
Education
High School Diploma -
Danville High School
Danville, IN 01-2006
Skills
- Branding
- Schedule Management
- P&L Management
- Customer Retention
- Service Quality Improvement
- Workflow Planning
- Business Administration
- Operations Management
- Financial Management
- Inventory Management
- Contract Management
- Business Development
Accomplishments
- Graduated NADA
Timeline
General Manager
Eastgate CJDR
08.2016 - 07.2024
Sales Associate
Westgate CJDR
07.2012 - 08.2016
Sales Associate
Fletcher CJDR
06.2010 - 07.2012
Infantryman
US Army National Guard
07.2006 - 07.2012
High School Diploma -
Danville High School
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