Summary
Overview
Work History
Education
Skills
Timeline
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Sean Rothermel

Camarillo,CA

Summary

Dynamic Product Manager with a proven track record at Platinum Tools, excelling in data-driven decision-making and customer technical support. Spearheaded cross-functional teams to launch products efficiently, achieving significant improvements in product knowledge and performance metrics. Expert in product strategy and project planning, with a knack for fostering strong vendor and team relationships.

Overview

11
11
years of professional experience

Work History

Product Manager

Platinum Tools
06.2013 - Current
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.
  • Maintained positive vendor relations to build strong partnerships.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.

Technical Support

Platinum Tools
01.2014 - Current
  • Provided technical support to end-users, resolving issues quickly and effectively.
  • Increased customer satisfaction by providing efficient technical support and product recommendations.
  • Provided remote technical support to customers, reducing on-site visit requirements when possible.
  • Provided technical support by troubleshooting and resolving software-related issues efficiently.
  • Increased customer satisfaction by promptly addressing concerns and providing technical support.

Subject Matter Expert: ERP Implementation

Platinum Tools
01.2018 - 07.2019
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.

Education

Bachelor of Interdisciplinary Studies - Small Business Management & Economics

Arizona State University
Tempe, AZ
05-2013

Skills

  • Customer Technical Support
  • Technical Support
  • Project Planning
  • Product Strategy
  • Data-driven decision-making
  • Data Analytics
  • Pricing strategy

Timeline

Subject Matter Expert: ERP Implementation

Platinum Tools
01.2018 - 07.2019

Technical Support

Platinum Tools
01.2014 - Current

Product Manager

Platinum Tools
06.2013 - Current

Bachelor of Interdisciplinary Studies - Small Business Management & Economics

Arizona State University

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Sean Rothermel