Sean Rutherford
Nashville,TN
Summary
Analyst with strong analytical, troubleshooting, and application development skills, driven by a passion for creating impactful software solutions. I have successfully collaborated with developers, managers, and directors to deliver on-time, high-quality products that enhance data visibility across departments. With extensive experience working closely with stakeholders throughout the software development lifecycle, I consistently ensure the highest return on investment (ROI) by aligning solutions with business needs.
Authoritative [Job Title] adept at building and maintaining scalable and cost-effective systems for clients in [Type] industry. Leader of numerous successful systems management teams. Skillful at transforming multi-disciplinary workgroups into consistent producers of extremely efficient system designs.
Overview
15
15
years of professional experience
Work History
Senior Systems Analyst
Kasai North America
01.2021 - Current
- Collaborated with senior managers and gathered requirements to automate daily tasks across multiple platforms, enhancing operational efficiency and streamlining workflows through data visualization tools.
- Led the setup and monitoring of EDI trade partnerships, ensuring seamless data exchange and efficient operations with external partners.
- Migrated legacy Crystal Reports to SSRS, optimizing reporting processes and improving data accessibility for business stakeholders.
System Analyst
Loews Hotels and Co.
11.2018 - 01.2021
- Optimized reporting processes and metrics tracking across multiple Loews departments by updating and designing new reports based on user requirements using SQL queries, SSRS, and SSIS, leading to improved data accessibility and decision-making.
- Designed and migrated reports to Power BI, while utilizing Visio to create workflows, enhancing data visualization and reporting efficiency.
- Acted as a liaison between Managers, Directors, and stakeholders, gathering requirements, creating user stories, and collaborating with design teams to develop innovative technical solutions in an agile environment.
Junior Analyst
Loews Hotel and Co.
01.2017 - 11.2018
- Provided first-tier technical support for over 26,000 employees across hotel properties and remote work environments, ensuring seamless operations and swift issue resolution.
- Exceeded SLA requirements by efficiently provisioning user accounts in Active Directory and managing access to 20+ third-party applications critical for hotel operations.
- Diagnosed, resolved, and escalated incidents for 26 hotel properties across the U.S. using ServiceNow, ensuring minimal downtime and maintaining operational efficiency.
Desktop Analyst
Vanderbilt Medical Center (Dell)
07.2016 - 01.2017
- Designed and implemented key features within the next-generation Social Networking Gateway, enabling users to seamlessly upload and browse content on platforms like Facebook and Twitter from both mobile and web clients.
- Utilized Spring MVC, Hibernate, and Web Services (SOAP, REST, JAX-RPC) to build scalable, high-performance solutions, enhancing integration of social networking functionalities across multiple platforms.
- Led code reviews for junior developers, ensuring adherence to best coding practices, improving overall code quality, and fostering a collaborative, knowledge-sharing environment.
Security Analyst
Dell
11.2014 - 01.2016
- Troubleshot and resolved issues related to password resets, software applications, and hardware, efficiently logging tickets in the Remedy ticketing system to track and manage incidents.
- Maintained a security rating of 96% by ensuring Active Directory accounts adhered to strict military policies and procedures, ensuring compliance and security integrity.
- Collaborated with technical teams to investigate, identify, and report the root causes of incidents involving VPN, encryption, and other security-related concerns, enhancing overall system security.
- Actively participated in security audits and assessments, ensuring all systems were compliant with the latest security protocols and best practices.
Technical Analyst
UBS Bank
11.2012 - 03.2014
- Provided exceptional customer service while supporting Windows 7 and 8 desktops and peripherals remotely, earning recognition for outstanding performance.
- Supported VMware environments, email servers, phone conferencing systems, and company-issued mobile applications, ensuring seamless functionality across platforms.
- Troubleshot and resolved network and connectivity issues, utilizing remote login tools and consistently documenting incidents in the PeopleSoft ticketing system for efficient issue tracking.
Computer Lab Technician
Tennessee State University
08.2010 - 06.2011
- Enhanced productivity by upgrading and installing essential computer applications, fostering positive relationships with supervisors to streamline workflows for staff and students.
- Designed and implemented new lab layouts, optimizing space and functionality while configuring and networking printers and scanners to improve lab efficiency.
- Ensured the security and upkeep of lab environments, maintaining a professional and organized space for students and staff.
Education
Bachelor of Science - Computer Science
Tennessee State University
Nashville, TNSkills
Adaptability
Timeline
Senior Systems Analyst
Kasai North America
01.2021 - Current
System Analyst
Loews Hotels and Co.
11.2018 - 01.2021
Junior Analyst
Loews Hotel and Co.
01.2017 - 11.2018
Desktop Analyst
Vanderbilt Medical Center (Dell)
07.2016 - 01.2017
Security Analyst
Dell
11.2014 - 01.2016
Technical Analyst
UBS Bank
11.2012 - 03.2014
Computer Lab Technician
Tennessee State University
08.2010 - 06.2011
Bachelor of Science - Computer Science
Tennessee State University
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