Sean Ryan
Cumming,GA
Summary
Dynamic operations manager known for exceptional attention to detail and service quality assurance. Experience in fostering and implementing effective programs to enhance member experiences and drive business growth. Believes that the combination of exceptional Customer Service and a strong, thorough sales process will drive business loyalty & member satisfaction.
Overview
5
5
years of professional experience
Work History
Owner/Director
Alloy East Cobb/Alloy Haynes Bridge
Johns Creek, Georgia
07.2023 - 11.2025
- Managed daily operations of fitness center and wellness programs.
- Developed marketing strategies to attract new clients and enhance services.
- Supervised staff training to ensure high-quality customer service standards.
- Oversaw facility maintenance and equipment safety checks regularly.
- Coordinated community events to promote health and fitness initiatives.
- Implemented membership programs to increase engagement and retention.
- Fostered a positive environment by encouraging member feedback and interaction.
Server
DiPaolo Restaurant
Roswell, Georgia
06.2021 - 07.2023
- Provided excellent customer service in a fast-paced dining environment.
- Handled cash and processed payments using the point-of-sale system.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and menu items.
- Resolved guest complaints promptly to ensure satisfaction and comfort.
- Recommended menu items based on guest preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server Supervisor
Sorella Vicina
Alpharetta, Georgia
09.2020 - 06.2021
- Supervised daily restaurant operations and coordinated staff assignments.
- Trained new servers on menu details and service standards.
- Resolved customer complaints to maintain a positive dining experience.
- Collaborated with kitchen staff to facilitate efficient meal preparation.
- Provided guidance and direction to employees throughout their shift.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
Education
Some College (No Degree) - Accounting And Finance
Pfieffer University
Misenheimer, NCSome College (No Degree) - General Studies
Georgia Perimeter College
Dunwoody, GASkills
- Customer service
- Operations management
- Attention to detail
- Dining service standards
- Positive reinforcement
- Service quality assurance
- Process optimization
- Relationship building
Timeline
Owner/Director
Alloy East Cobb/Alloy Haynes Bridge
07.2023 - 11.2025
Server
DiPaolo Restaurant
06.2021 - 07.2023
Server Supervisor
Sorella Vicina
09.2020 - 06.2021
Some College (No Degree) - Accounting And Finance
Pfieffer University
Some College (No Degree) - General Studies
Georgia Perimeter College