Sean Seibert
Tempe,AZ
Summary
With a proven track record at GoDaddy, I excel in server migration and team leadership, enhancing customer satisfaction through expert troubleshooting and efficient problem-solving. My experience spans technical support to advanced hosting, where I've significantly improved service quality by leveraging my skills in hosting environment management and fostering strong team dynamics.
Overview
22
22
years of professional experience
Work History
Restaurant Bar Manager
Yucca Tap Room
08.2023 - 07.2024
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Closed out cash register and prepared cashier report at close of business.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Technical Account Manager
GoDaddy
02.2020 - 05.2024
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Performed server to server content migrations scaling from single website to entire server website/email content.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
CloudTech Engineer
Media Temple
05.2016 - 02.2020
- Performed a variety of Linux based service requests including content migrations, content restores, software optimization, software installs.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Provided presentations on internal tools to expand team knowledge.
Managed Service Expert II
GoDaddy
03.2015 - 05.2016
- Providing technical support for our Expert Services, content restores, and migrations for non managed customers.
- Providing full technical support for our Fully Managed customers.
- Providing training for employees on these processes for all GoDaddy hosting and server environments.
Hosting Support Community Educator
Godaddy
01.2014 - 03.2015
- Providing technical information and training for both employees and customers by creating documentation for all GoDaddy hosting and server environments.
- Providing mentoring for representatives during new hire onboarding into the hosting department.
- Wrote detailed documentation as part of the primary internal knowledge base utilized by the Hosting Department.
Professional Website Administrator
GoDaddy
05.2013 - 01.2014
- Tier 2 support and training for internal representatives through face to face interaction and chat.
- Providing advanced troubleshooting for all GoDaddy hosting and server environments.
- Performed customer requested content restores
Server Support Representative
GoDaddy
05.2012 - 05.2013
- Tier 2 support for both internal representatives through phone.
- Tier 2 support for international customer base through phone, chat and email.
- Providing advanced troubleshooting for the GoDaddy VPS and Dedicated hosting environments.
Server Chat Representative - Professional Hosting
GoDaddy
08.2011 - 05.2012
- Demonstrated strong multitasking skills by managing multiple customer chats simultaneously without compromising service quality.
- First point of contact for International Customer base providing chat support through advanced troubleshooting for the GoDaddy VPS and Dedicated hosting environments.
- Worked closely with Data Center Technicians and Hosting Operations to maintain stable server environments.
Shared Support - Advanced Hosting Support
GoDaddy
02.2010 - 08.2011
- Tier 2 support for both internal representatives through phone and chat, as well as, tier 2 support for international customer base through email.
- Providing advanced troubleshooting for the GoDaddy Shared hosting environment.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Hosting Sales and Support Representative
GoDaddy
08.2009 - 02.2010
- First point of contact for international customer base. Providing phone support for GoDaddy hosting related products and services for both troubleshooting and sales consulting based on business/personal need.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Participated in regular product training sessions to stay current on updates and enhancements.
Inbound Sales and Support Representative
GoDaddy
08.2008 - 08.2009
- First point of contact for international customer base. Providing phone support for all GoDaddy products and services for both troubleshooting and sales consulting based on business/personal need.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Participated in regular product training sessions to stay current on updates and enhancements.
MIS Technician
Collins College
01.2003 - 06.2008
- Performed troubleshooting and diagnosis on malfunctioning equipment for both student laptops and employee office computers, printers, phones, and network.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Bachelor of Arts - Visual Communication
Collins College
Tempe, AZ01-2003
Skills
- Employee scheduling
- Team leadership
- Remote Access
- Software installation
- Hardware troubleshooting
- Incident management
- DNS management
- Database administration
Timeline
Restaurant Bar Manager
Yucca Tap Room
08.2023 - 07.2024
Technical Account Manager
GoDaddy
02.2020 - 05.2024
CloudTech Engineer
Media Temple
05.2016 - 02.2020
Managed Service Expert II
GoDaddy
03.2015 - 05.2016
Hosting Support Community Educator
Godaddy
01.2014 - 03.2015
Professional Website Administrator
GoDaddy
05.2013 - 01.2014
Server Support Representative
GoDaddy
05.2012 - 05.2013
Server Chat Representative - Professional Hosting
GoDaddy
08.2011 - 05.2012
Shared Support - Advanced Hosting Support
GoDaddy
02.2010 - 08.2011
Hosting Sales and Support Representative
GoDaddy
08.2009 - 02.2010
Inbound Sales and Support Representative
GoDaddy
08.2008 - 08.2009
MIS Technician
Collins College
01.2003 - 06.2008
Bachelor of Arts - Visual Communication
Collins College
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