Sean Sims
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manager
Napleton Downton
2023.01 - 2024.01
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Manager
World Hyundai Matteson
2022.03 - 2022.12
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Service Manager
Phillips Chevrolet Of Lansing
2014.12 - 2022.03
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Service Advisor
Pep Boys Auto Parts & Service
2012.09 - 2014.12
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Education
Associate of Applied Science - HVAC Installation And Repair
Kennedy King College
Chicago, ILAssociate of Applied Science - Automotive Technology
Kennedy King College
Chicago, ILSkills
- Service Documentation
- Workplace Safety
- Customer Service
- Staff Supervision
- Conflict Resolution
- Customer Service Management
- Critical Thinking
- Continuous Improvement
- Team Leadership
- Employee Supervision
- Service Scheduling
Timeline
Service Manager
Napleton Downton
2023.01 - 2024.01
Service Manager
World Hyundai Matteson
2022.03 - 2022.12
Assistant Service Manager
Phillips Chevrolet Of Lansing
2014.12 - 2022.03
Service Advisor
Pep Boys Auto Parts & Service
2012.09 - 2014.12
Associate of Applied Science - HVAC Installation And Repair
Kennedy King College
Associate of Applied Science - Automotive Technology
Kennedy King College
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