Sean Spargur
Verizon Wireless
West Valley City,UT
29
years of professional experience
Dynamic customer service professional with a proven track record in CRM management and problem resolution. Expertise in training and mentoring team members to enhance service delivery and customer satisfaction.
Work History
Tech Support/Customer Service Representative
15 Years 5 Months- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Processed service requests efficiently, ensuring timely resolution for customer satisfaction.
- Managed customer accounts using CRM software to maintain accurate records and updates.
- Assisted in training new team members on company policies and service protocols.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collections Supervisor
10 Years 11 Months- Analyzed collection strategies, implementing process improvements to optimize recovery rates.
- Managed daily operations, overseeing workflow efficiency and team productivity metrics.
- Supervised collections team, ensuring compliance with regulatory guidelines and company policies.
- Developed training programs to enhance staff performance and improve customer interactions.
Active Duty Soldier
4 Years- Developed and implemented strategic plans for mission execution and resource allocation.
- Coordinated logistics for troop movements, ensuring timely and efficient deployment.
- Led training programs to enhance soldier readiness and operational effectiveness.
- Mentored junior soldiers, fostering professional development and leadership skills.
Education
No Degree - Accounting
Skills
CRM management
Problem resolution
Critical thinking
Customer service
Active listening
Timeline
Tech Support/Customer Service Representative
Verizon Wireless
2010.12 - 2026.05Read More
Collections Supervisor
Discover Card
2000.01 - 2010.12Read More
Active Duty Soldier
US Army
1997.01 - 2001.01Read More
Salt Lake Community College
No Degree from Accounting
Read More