Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Stumbo

Columbus,Ohio

Summary

To find an entry level position within your company Talented Support Technician bringing 7 years of experience in Cisco routers and reimaging computer equipment. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support. Friendly Help Desk Technician with 7 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Microsoft Office and Microsoft user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

17
17
years of professional experience

Work History

Tech Support

Pomeroy
03.2023 - Current
  • Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to telephone, email and in-person inquiries regarding System Issues operation, use and repair.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Updated documentation and produced reports.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Completed inventory counts and organized supplies.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Documented support interactions for future reference.
  • Provided on-call support for critical issues related to Cisco.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Owner

Westside Tax Service LLC
01.2017 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.

Bakery clerk

Kroger
03.2007 - 09.2014
  • Taking orders
  • Baking items, bagels, bread
  • And that I help in the deli as well

Cashier

Speedway
03.2008 - 04.2008
  • Running a Cash Register
  • Stocking shelf
  • Cash management

Electronics associate

Sears
03.2007 - 09.2007
  • Making sales on all electronics and other items
  • Updating inventory on all products in my department
  • Running a cash register

Education

Grove City High School

Notary Public

Notary Public Certification
06.2020

2005

Skills

  • User Training Expertise
  • Repair Expertise
  • Issue Resolution
  • Hardware Components
  • Program Installations
  • Technical Support Background
  • Advanced Excel Spreadsheet Functions
  • Greeting Visitors

Timeline

Tech Support

Pomeroy
03.2023 - Current

Owner

Westside Tax Service LLC
01.2017 - Current

Cashier

Speedway
03.2008 - 04.2008

Bakery clerk

Kroger
03.2007 - 09.2014

Electronics associate

Sears
03.2007 - 09.2007

Grove City High School

Notary Public

Notary Public Certification

Sean Stumbo