Sean Sullivan
Somerset,MA
Summary
Organized Mortgage Loan Consultant and Sales Professional with over 20 years of experience. Passionate about customer engagement strategies, client education and overall sales experience. Possesses deep understanding of credit analysis, loan origination process and closing. Offers great time management and task prioritization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
MLO FIG - Dedicated Ameriprise Financial Team
Embrace Home Loans
08.2019 - 11.2022
- Part of elite Team of LO's assembled to launch brand new corporate division dedicated to providing mortgage solutions for financial services partner Ameriprise Financial advisors and their clients.
- Developed relationships with Ameriprise Financial advisors to gain trust in partnering to further assist clients home mortgage needs and add value to advisor office.
- Presented value propositions to advisors & offices on benefits of having a dedicated home loan consultant
- Explained different types of loans pertaining to client situations.
- Enhanced client satisfaction and experience through efficient assistance and product knowledge, addressing inquiries and concerns promptly.
- Managed client and advisor needs & concerns and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy Realtor and borrower needs.
- Explained very technical financial information to applicants in easy to understand language.
- Individually licensed in 48 states to accommodate clients nationally
Closing Team Leader
Embrace Home Loans
10.2016 - 11.2018
- Oversaw day to day operations of Closing Team.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Trained team members in successful strategies to meet operational and closing target goals.
- Maintained focus during busy times and delegated tasks to employees to keep closing pipeline running smoothly and efficiently.
- Managed conflict resolution among loan officers in the field and closing team members, fostering a positive and collaborative work environment.
Embrace Support Specialist
Embrace Home Loans
11.2014 - 10.2016
- Improved employee satisfaction by addressing and resolving technology issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in increased user productivity.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Corporate Recruiter
Embrace Home Loans
08.2014 - 11.2014
- Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.
- Streamlined the hiring process by collaborating with department managers to develop accurate job descriptions and requirements.
- Facilitated new hire orientation, training and scheduling.
- Improved candidate experience through timely communication, providing feedback, and maintaining transparency throughout the hiring process.
- Networked at corporate events to find potential employees.
Mortgage Loan Officer
Embrace Home Loans
10.2006 - 05.2014
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Worked with underwriters to fix application problems and resolve issues.
- Assessed borrowers' financial situations to determine appropriate mortgage products and loan structure.
- Explained different types of loans pertaining to client situations.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Enhanced client experience by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Mentored junior loan officers to improve team performance and meet organizational goals.
Education
No Degree - Psychology
Bradford College
Bradford, MASkills
- Mortgage Loan Origination
- Sales Development
- Relationship building and fostering
- Automated Underwriting Systems
- Financial History Analysis
- Creditworthiness Determination
- Client Proposals and Presentations
- Processing Loan Applications
- Licensed MLO NMLS #7468
Certification
- Nationally Licensed Loan Officer NMLS #7468
- State License - AL, AK, AZ, AR, CA, CO, CT, , D.C., DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI & WY
Timeline
MLO FIG - Dedicated Ameriprise Financial Team
Embrace Home Loans
08.2019 - 11.2022
Closing Team Leader
Embrace Home Loans
10.2016 - 11.2018
Embrace Support Specialist
Embrace Home Loans
11.2014 - 10.2016
Corporate Recruiter
Embrace Home Loans
08.2014 - 11.2014
Mortgage Loan Officer
Embrace Home Loans
10.2006 - 05.2014
No Degree - Psychology
Bradford College
- Nationally Licensed Loan Officer NMLS #7468
- State License - AL, AK, AZ, AR, CA, CO, CT, , D.C., DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI & WY
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