Lee Williams
Ashburn,VA
Summary
Accomplished Sales Manager and Mortgage Loan Officer with a proven track record at Wells Fargo, enhancing client retention and satisfaction through exceptional service and relationship building. Expert in sales strategy development and team leadership, achieving significant revenue growth. Skilled in direct sales and client relationship management, ensuring long-lasting customer connections.
Overview
12
12
years of professional experience
Work History
Sales Manager
Embrace Home Loans Inc
02.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager
Caliber Home Loans
11.2018 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Mortgage Loan Officer
Stearns Lending LLC
09.2016 - 11.2018
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Mortgage Loan Officer
Wells Fargo
09.2012 - 04.2016
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Education
Bachelor of Science - Environmental Studies
University Of Virginia
Charlottesville, VA05-1992
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales presentations
- Client relationship management
- Direct sales
- Sales process
Timeline
Sales Manager
Embrace Home Loans Inc
02.2022 - Current
Sales Manager
Caliber Home Loans
11.2018 - 02.2022
Mortgage Loan Officer
Stearns Lending LLC
09.2016 - 11.2018
Mortgage Loan Officer
Wells Fargo
09.2012 - 04.2016
Bachelor of Science - Environmental Studies
University Of Virginia
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