Sean Sullivan
Missouri City,TX
Summary
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
22
22
years of professional experience
Work History
Vice President of Variable Operations
Mercedes Benz of Sugar Land
Sugar Land, Texas
08.2019 - 07.2026
- Directed dealership operations across sales, service, and finance departments at Mercedes-Benz of Sugar Land.
- Led managers in daily workflow planning and staff coordination for luxury vehicle retail.
- Oversaw customer relations standards in Mercedes-Benz showroom and service experiences, ensuring consistent quality and customer satisfaction.
- Coordinated budgeting, forecasting, and expense control for dealership leadership.
- Guided compliance with manufacturer policies and dealership procedures.
- Managed executive communication with employees, customers, and corporate representatives.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Provided oversight of all departments to ensure smooth operation of daily activities.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Established performance standards for staff members to drive productivity levels up.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Implemented customer service excellence standards, increasing client satisfaction and loyalty through improved service interactions.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Developed and implemented strategic business plans that aligned with organizational goals, driving growth and enhancing profitability.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Hired, trained, and mentored staff members to maximize productivity.
- Exceeded sales goals through upselling and cross-selling within an existing client base as well as strategically attracting new business.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Drove revenue by cultivating successful client relations.
Vice President of Sales
Mercedes Benz of Sugar Land
Sugar Land, Texas
11.2014 - 07.2019
- Directed dealership operations across sales, service, and finance departments at Mercedes-Benz of Sugar Land.
- Directed new and pre-owned sales operations at Mercedes-Benz Sugar Land dealership.
- Established and maintained customer relations standards that elevated showroom and service experiences.
- Led managers in daily workflow planning and staff coordination for luxury vehicle retail.
- Created and executed sales plans that enhanced profitability and expanded market share.
- Met assigned targets for profitable sales volume, market share and key financial performance objectives.
- Developed pricing strategies for luxury vehicle inventory and lease offers.
- Trained sales staff on Mercedes-Benz product knowledge and client presentation.
- Reviewed CRM leads, customer follow-up, and pipeline activity.
- Coordinated trade-in appraisals, desking, and deal structure approvals.
- Partnered with the general manager on forecasting, staffing, and floor planning.
- Sourced new sales opportunities through inbound lead follow-up.
- Analyzed customer data to identify new sales opportunities.
- Cultivated relationships with key clients to optimize revenue opportunities.
- Participated in industry events and trade shows to promote company offerings.
- Managed, trained, and mentored a team of sales professionals.
New Car Manager
Mercedes Benz of Sugar Land
Sugar Land, Texas
10.2011 - 10.2014
- Managed new car inventory and allocation at Mercedes-Benz of Sugar Land.
- Oversaw the ordering of new cars from manufacturers, ensuring timely delivery.
- Reviewed pricing, incentives, and market adjustments for new vehicle listings.
- Worked with finance and service teams on customer delivery readiness.
- Trained staff on new car processes, paperwork, and dealership standards.
- Maintained manufacturer compliance and dealership records for Mercedes-Benz of Sugar Land.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained dealership personnel on procedures for handling new cars.
- Assisted in training dealership personnel on proper procedures for handling new cars.
- Organized sales activities, tracked performance metrics, and analyzed data to identify trends in car sales.
- Conducted weekly meetings with staff to discuss sales goals, objectives, and progress.
- Collaborated with other departments within the dealership such as finance and accounting to ensure smooth operations.
- Provided guidance to staff members regarding best practices for closing deals with customers.
General Manager
My Auto Connection USA
Houston, TX
11.2008 - 09.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily dealership operations at My Auto Connection USA.
- Supervised sales, finance, and service teams at My Auto Connection USA.
- Negotiated vendor contracts and lender relationships for My Auto Connection USA.
- Enforced compliance with sales, licensing, and title procedures at My Auto Connection USA.
- Managed vehicle inventory and merchandising for My Auto Connection USA.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
New Car Manager
Bill Heard Chevrolet
Sugar Land, TX
06.2004 - 09.2008
- Managed new car inventory and allocation at Mercedes-Benz of Sugar Land.
- Coordinated factory orders, swaps, and incoming vehicle deliveries.
- Reviewed pricing, incentives, and market adjustments for new vehicle listings.
- Directed sales team support for stock, delivery, and deal preparation.
- Trained staff on new car processes, paperwork, and dealership standards.
- Provided guidance to staff members regarding best practices for closing deals with customers.
- Coached, developed and motivated team to achieve revenue goals.
Skills
- Dealership operations
- Inventory forecasting
- CRM management
- Budget forecasting
- Sales forecasting
- Budget planning
- Sales strategy
- Compliance management
- Sales management
- Customer relations
- Process improvement
- Financial reporting
- Talent development
- Strategic thinking
- Executive communication
- Decision making
- Team coaching
- Partnerships and affiliations
- Sales and marketing leadership
- Training and mentoring
- Business development
- Strategic planning
- Business growth and marketing strategies
- Staff training
- Company guidelines
- Team leadership
- Lead generation
Accomplishments
- Multi year Mercedes Benz Best Of The Best Dealership Award Winner
- Consistently showed year over year growth in departments across the dealership.
References
References available upon request.
Timeline
Vice President of Variable Operations
Mercedes Benz of Sugar Land
08.2019 - 07.2026
Vice President of Sales
Mercedes Benz of Sugar Land
11.2014 - 07.2019
New Car Manager
Mercedes Benz of Sugar Land
10.2011 - 10.2014
General Manager
My Auto Connection USA
11.2008 - 09.2011
New Car Manager
Bill Heard Chevrolet
06.2004 - 09.2008