Sean Suslowicz, MBA, MS

Regus Management Group

Springfield, MA

07.2018 - Current

Developed and implemented operational procedures to ensure quality standards are met.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Analyzed data from daily reports to identify trends in production performance metrics.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Addressed customer concerns with suitable solutions.
Delegated work to staff, setting priorities and goals.