Summary
Overview
Work History
Education
Skills
Timeline
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Sean Thomas

Dubljn,OH

Summary

Experienced Data Center Technician with 3+ years in IT infrastructure and field support. Currently positioned as an AWS Level 3 DCO Tech, providing leadership as a lead trainer. Demonstrated skills in server maintenance, network operations, and managing large-scale data center projects. Strong foundation in field service and hardware troubleshooting.

Overview

6
6
years of professional experience

Work History

DCO Technician 3

AWS
09.2023 - Current
  • Led onboarding programs for new technicians, mentoring staff to enhance skill development.
  • Conducted advanced troubleshooting of server hardware and networking equipment in high-availability settings.
  • Coordinated cross-team escalations to effectively resolve critical incidents and maintain uptime.
  • Performed root cause analysis to identify issues and spearheaded continuous improvement initiatives.
  • Supported preventive maintenance, large-scale deployments, and streamlined inventory management.

Field Service Technician

Spectrum
05.2022 - 09.2023
  • Installed and serviced residential and business internet, phone, and cable systems.
  • Configured and tested fiber and coax connections to ensure optimal performance.
  • Diagnosed and repaired networking issues, minimizing downtime and service calls.
  • Delivered on-site customer support, achieving a high satisfaction rating.

Geek Squad Technican

Best Buy
06.2019 - 05.2022
  • Configured, repaired, and assembled desktop and laptop systems for customers.
  • Diagnosed hardware/software issues, performed OS installations, and executed virus removals.
  • Assisted with custom PC builds and facilitated component upgrades.
  • Delivered technical support in person and via phone to enhance user experience.

Education

Biomedical Engineering

Wright State University
Fairborn, OH

Skills

  • AWS infrastructure support
  • Server hardware troubleshooting
  • Network cabling and connectivity
  • Virtualization and cloud platforms
  • Incident and ticket management
  • Field networking and telecommunications
  • PC hardware assembly and repair
  • Operating system troubleshooting
  • Root cause analysis and documentation
  • Training and mentorship

Timeline

DCO Technician 3

AWS
09.2023 - Current

Field Service Technician

Spectrum
05.2022 - 09.2023

Geek Squad Technican

Best Buy
06.2019 - 05.2022

Biomedical Engineering

Wright State University

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