Small Business Owner
Isle Of Que Brewing Co. LLC
01.2012 - Current
- Head Brewer/Owner
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Achieved financial savings through powerful cost reduction strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.