Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Weaver

Goodlettsville

Summary

Resourceful professional with experience in pest control and customer service. Adept in problem-solving and educating clients on preventative measures. Committed to maintaining high safety standards while delivering exceptional service and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Commercial Pest Control Technician

Wayne's Pest Control
Antioch, TN
08.2025 - 03.2026
  • Applied safety protocols for pest control procedures and equipment handling.
  • Conducted thorough inspections to identify pest activity and potential infestations.
  • Utilized various pest control techniques, including baiting and trapping, to eliminate pests effectively.
  • Communicated with clients to explain treatment plans and preventative measures.
  • Maintained accurate records of service visits, treatments performed, and client interactions.
  • Assisted in inventory management of pest control supplies and equipment.
  • Adapted quickly to changing work environments and client needs during service calls.
  • Maintained a safe work environment by adhering to safety protocols and using appropriate personal protective equipment.
  • Safeguarded client confidentiality by discreetly handling sensitive information related to property access codes or other security measures during service visits.
  • Reduced callbacks by accurately diagnosing and effectively treating various pest problems in commercial settings.
  • Upheld a high level of professionalism through appearance, communication, and behavior while representing the company in all interactions with clients.
  • Streamlined daily operations with efficient route planning that reduced travel time between appointments while still ensuring punctual arrival at all job sites.
  • Educated and advised customers on preventive measures to reduce pest infestations.

Customer Service Associate

Lowe's
Springfield, TN
01.2023 - 08.2025
  • Assisted customers in product selection and provided detailed information on services.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Maintained accurate inventory records, ensuring optimal stock levels for timely replenishment.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Trained new associates on store policies, procedures, and customer service best practices.
  • Coordinated with management to address escalated issues and develop effective solutions.
  • Monitored sales floor for compliance with merchandising standards and safety regulations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Sales Associate

Ace Hardware
White House, TN
08.2021 - 01.2023
  • Assisted customers in product selection and provided expert advice on hardware solutions.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
  • Demonstrated effective use of point-of-sale systems to process transactions efficiently.
  • Trained new associates on store policies, customer service techniques, and product knowledge.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Shift Manager

Domino's Pizza
Greenbrier, TN
08.2020 - 08.2021
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored staff to enhance team performance and customer satisfaction.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Maintained compliance with health and safety regulations in food preparation areas.
  • Resolved customer complaints promptly, fostering a positive dining experience.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.

Customer Service Associate

Domino's Pizza
Greenbrier, TN
06.2019 - 08.2020
  • Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Trained new associates in customer service protocols, elevating overall team's performance.

Education

Associate of Science - Communication

Volunteer State Community College
Gallatin, TN
08-2022

Skills

  • Problem resolution
  • Data entry
  • Adaptable
  • Product knowledge
  • Communicative and articulate
  • Appointment scheduling
  • Active listening
  • Attention to detail
  • Customer service
  • Customer support

Timeline

Commercial Pest Control Technician

Wayne's Pest Control
08.2025 - 03.2026

Customer Service Associate

Lowe's
01.2023 - 08.2025

Sales Associate

Ace Hardware
08.2021 - 01.2023

Shift Manager

Domino's Pizza
08.2020 - 08.2021

Customer Service Associate

Domino's Pizza
06.2019 - 08.2020

Associate of Science - Communication

Volunteer State Community College