Sean Weaver
Goodlettsville
Summary
Resourceful professional with experience in pest control and customer service. Adept in problem-solving and educating clients on preventative measures. Committed to maintaining high safety standards while delivering exceptional service and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Commercial Pest Control Technician
Wayne's Pest Control
Antioch, TN
08.2025 - 03.2026
- Applied safety protocols for pest control procedures and equipment handling.
- Conducted thorough inspections to identify pest activity and potential infestations.
- Utilized various pest control techniques, including baiting and trapping, to eliminate pests effectively.
- Communicated with clients to explain treatment plans and preventative measures.
- Maintained accurate records of service visits, treatments performed, and client interactions.
- Assisted in inventory management of pest control supplies and equipment.
- Adapted quickly to changing work environments and client needs during service calls.
- Maintained a safe work environment by adhering to safety protocols and using appropriate personal protective equipment.
- Safeguarded client confidentiality by discreetly handling sensitive information related to property access codes or other security measures during service visits.
- Reduced callbacks by accurately diagnosing and effectively treating various pest problems in commercial settings.
- Upheld a high level of professionalism through appearance, communication, and behavior while representing the company in all interactions with clients.
- Streamlined daily operations with efficient route planning that reduced travel time between appointments while still ensuring punctual arrival at all job sites.
- Educated and advised customers on preventive measures to reduce pest infestations.
Customer Service Associate
Lowe's
Springfield, TN
01.2023 - 08.2025
- Assisted customers in product selection and provided detailed information on services.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Maintained accurate inventory records, ensuring optimal stock levels for timely replenishment.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new associates on store policies, procedures, and customer service best practices.
- Coordinated with management to address escalated issues and develop effective solutions.
- Monitored sales floor for compliance with merchandising standards and safety regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Sales Associate
Ace Hardware
White House, TN
08.2021 - 01.2023
- Assisted customers in product selection and provided expert advice on hardware solutions.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Demonstrated effective use of point-of-sale systems to process transactions efficiently.
- Trained new associates on store policies, customer service techniques, and product knowledge.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Manager
Domino's Pizza
Greenbrier, TN
08.2020 - 08.2021
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Maintained compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Associate
Domino's Pizza
Greenbrier, TN
06.2019 - 08.2020
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
Associate of Science - Communication
Volunteer State Community College
Gallatin, TN08-2022
Skills
- Problem resolution
- Data entry
- Adaptable
- Product knowledge
- Communicative and articulate
- Appointment scheduling
- Active listening
- Attention to detail
- Customer service
- Customer support
Timeline
Commercial Pest Control Technician
Wayne's Pest Control
08.2025 - 03.2026
Customer Service Associate
Lowe's
01.2023 - 08.2025
Sales Associate
Ace Hardware
08.2021 - 01.2023
Shift Manager
Domino's Pizza
08.2020 - 08.2021
Customer Service Associate
Domino's Pizza
06.2019 - 08.2020
Associate of Science - Communication
Volunteer State Community College