SEAN WYNN
Portland,OR
Summary
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Overview
20
20
years of professional experience
Work History
Social Media Community Manager
KIXEYE
Canada
10.2025 - Current
- Developed and implemented social media strategies to enhance community engagement.
- Monitored and analyzed online conversations to identify trends and insights.
- Collaborated with cross-functional teams to align messaging across platforms.
- Managed content calendars ensuring timely delivery of posts and updates.
- Led initiatives for community feedback collection, driving product improvements.
- Organized engaging online events such as live Q&A sessions, webinars, and contests to increase audience participation and interaction with the brand.
- Improved customer satisfaction by addressing concerns and answering questions in a timely manner on social media platforms.
- Developed community engagement strategies to enhance member interactions and participation.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Analyzed campaign performance metrics, optimizing strategies for improved open and click-through rates.
- Developed comprehensive marketing strategies to enhance brand visibility and drive customer engagement.
- Led cross-functional teams in executing integrated marketing campaigns across digital and traditional channels.
Program Coordinator
TVW Inc/Sustainable Cleaning Systems
03.2023 - 11.2024
- Project Management, Task Management, Administrative Support, and Operations Management. Inventory and Fleet Management.
- BOLI, Safety, Business, OSHA, license renewals.
- CJIS and Orchards background checks - Oregon State Government Buildings and standard ORCHARDS clearances.
- HIPAA Compliance.
- HR - PAYCHEX software. Employee onboarding, training, evaluations, coaching, and background checks. Disability documentation. Federal and State documentation. and Safety Committee, Culture & Awards Committee. SAIF Interaction and paperwork.
- Coordinated project timelines and deliverables to ensure successful program execution.
- Facilitated communication between cross-functional teams to enhance collaboration and efficiency.
- Led training sessions for new team members to ensure consistent adherence to company standards.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Designed program implementation and maintenance plan.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated employee onboarding and training programs to ensure smooth transitions.
- Supported HR initiatives by conducting employee satisfaction surveys and analyzing results.
- Developed and communicated HR policies, enhancing understanding among staff members.
- Collaborated with management to address employee relations issues effectively.
- Led projects to improve HR processes, increasing efficiency in operations.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Player Experience Manager
KIXEYE
01.2018 - 12.2022
- Two promotions within 4 years, Customer Support and Player Experience Manager.
- Increased Customer Satisfaction rates by 30% using Zendesk software and JIRA.
- Community Management, Support & Engagement.
- Team Management - 7 Employees.
- HR - Bamboo HR software. Employee onboarding, training, evaluations, disciplinary actions, and scheduling.
- Social Media Management, Marketing, & Wiki Pages
- Game Design and Scriptwriting.
- Collaborated with cross-functional teams to design and implement innovative game features.
- Led initiatives to streamline production workflows, improving overall team efficiency.
- Implemented new tools and technologies to enhance development processes and collaboration efforts.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Direct Marketing Manager
Dark Horse Comics/Things From Another World
07.2011 - 02.2017
- Three promotions within 6 years - Retail Manager, District Manager, and District Marketing Manager.
- Team Management -25 Employees.
- HR - ADP Software. Employee Training, Discipline, Promotions, Policy Creation, and all aspects of Onboarding.
- Social Media Management and Marketing Strategy.
- Project Management, Event Planning, and Coordination.
- Social Media Management and Marketing.
- Established strong relationships with vendors to negotiate favorable terms for promotional materials.
- Oversaw database management, ensuring accurate contact information for optimal results in outreach efforts.
- Increased brand awareness by implementing targeted direct marketing campaigns.
- Sales Strategy, Floor Design, and Analytics.
- Developed targeted marketing campaigns to enhance brand visibility and drive customer engagement.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency.
Office Manager
Pitney Bowes Management Services
09.2006 - 10.2011
- Contracted at Bell, Boyd & Loyd LLP, Mayer Brown LLP, and Pricewaterhouse Coopers.
- Business Center Operations and Law Firm Concierge Services.
- Hardware Repair and Audio Visual Setup.
- Litigation processing procedures. Tax paperwork compliance and audits.
- Team Management -20 Employees.
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated communication between departments to streamline workflows.
- Oversaw scheduling and logistics for meetings and events, optimizing resource usage.
- Developed training materials and mentored staff on office procedures and tools.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Non-Completed Associates Degree - Cultural Studies
COLUMBIA COLLEGE
01-2009
Non-Completed Associates Degree - Business Entrepreneurship
NORTHWESTERN BUSINESS COLLEGE
01-2008
High School Diploma - undefined
VONSTEUBEN METROPOLITAN SCIENCE CENTER
01-1995
Skills
- Project, Task, and Program Coordination
- Management and Leadership Roles
- Administrative and Executive Support
- Analytics and Presentation
- Customer Support, Engagement, and Retention
- Account Management
- Inventory Control & Quality Assurance
- Community Engagement, Marketing, and Social Media Management
- All forms of communication
- Microsoft Office Suite, Teams, and Outlook
- Google Suite
- Asana, Trello, Mondays Calendly
- Slack, Discord
- Bamboo HR, ADP, PAYCHEX
- Streamyard, OBS Studio, ZOOM, Meets
- All Social Media Platforms
- Mac OS, Windows OS
- Adobe , Canva
- JIRA, Zendesk
- Social media strategy
- Brand awareness
- Audience engagement
- Multimedia production
- Cross-functional communication
- Content curation
- Analytics reporting
- Problem-solving
- Photo and video editing
- Critical thinking
- Verbal and written communication
- Content scheduling
- Facebook, instagram, linkedin
Accomplishments
- Supervised team of 25 staff members across multiple locations.
- Designed a company-wide safety awareness program, resulting in a 15% reduction in reported injuries.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of hiring and onboarding practices.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Managed 20digital marketing campaigns, overseeing strategy development from initiation to launch.
Timeline
Social Media Community Manager
KIXEYE
10.2025 - Current
Program Coordinator
TVW Inc/Sustainable Cleaning Systems
03.2023 - 11.2024
Player Experience Manager
KIXEYE
01.2018 - 12.2022
Direct Marketing Manager
Dark Horse Comics/Things From Another World
07.2011 - 02.2017
Office Manager
Pitney Bowes Management Services
09.2006 - 10.2011
High School Diploma - undefined
VONSTEUBEN METROPOLITAN SCIENCE CENTER
Non-Completed Associates Degree - Business Entrepreneurship
NORTHWESTERN BUSINESS COLLEGE
Non-Completed Associates Degree - Cultural Studies
COLUMBIA COLLEGE