Seandia Battle
Brooklyn,NY
Summary
Results-driven professional known for strong organizational and multitasking skills. Experienced in managing high-volume inquiries and improving service delivery processes. Eager to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Member Operations Specialist
Elderplan Health Insurance
New York, NY
01.2025 - Current
- Managed daily operations and coordinated activities between departments to enhance workflow efficiency.
- Assisted in processing enrollment applications, ensuring accuracy and compliance with regulatory standards.
Claims Triage Specialist
Elderplan Health Insurance
New York, NY
10.2023 - 01.2025
- Utilized electronic health record systems to document and track member interactions.
- Trained new Triage Specialists on company policies, procedures, and best practices to ensure consistent quality of service.
- Managed customer complaints by providing timely solutions and escalation when necessary.
- Collaborated with team members to streamline sorting processes and improve workflow.
- Adapted to changing workloads by prioritizing tasks effectively during peak periods.
Delivery Driver Helper
UPS
Brooklyn, NY
12.2015 - 09.2023
- Assisted drivers with package loading and unloading, ensuring timely deliveries.
- Collaborated with team members to optimize delivery routes and enhance efficiency.
- Supported accurate tracking of packages using handheld scanning devices.
- Maintained communication with dispatch for updated delivery instructions and schedules.
311 Service Representative
KingTeleServices
Brooklyn, NY
01.2006 - 11.2014
- Managed high-volume inbound calls to resolve customer inquiries and service requests efficiently.
- Provided accurate information regarding city services, regulations, and programs to enhance customer satisfaction.
- Utilized CRM software to track and document interactions, ensuring consistent follow-up on unresolved issues.
- Collaborated with cross-functional teams to improve response times and streamline service delivery processes.
Education
High School Diploma -
Brooklyn Adult Learning Center
Brooklyn, NYSkills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Excellent communication
- Time management
- Decision-making
- Team building
- Relationship building
- Task prioritization
- Multitasking Abilities
- Organizational skills
- Multitasking
- Active listening
Timeline
Member Operations Specialist
Elderplan Health Insurance
01.2025 - Current
Claims Triage Specialist
Elderplan Health Insurance
10.2023 - 01.2025
Delivery Driver Helper
UPS
12.2015 - 09.2023
311 Service Representative
KingTeleServices
01.2006 - 11.2014
High School Diploma -
Brooklyn Adult Learning Center