Seandra M. Steed

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Using Salesforce, Care Logic, register clients into system Either directly or via referral to Supportive Service staff, complete Medicaid/SNAP applications.

● Provide direct coaching, advice, counseling, crisis intervention and follow-up to all clients.

● Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.

● Served as initial liaison between patients and medical staff regard to HCBS and State of Pennsylvania.

● Work Closely with Intake Specialist, Social Workers to ensure proper Case Management.

● Joined Case Management Team/Special Projects to help resolve to high priority cases.

● Acted as a Stand-In Trainer. Trained New Hires for the HCBS Waiver Program/PAIEB Contract.