Seanette Lancaster
Toledo,OR
Summary
Dedicated Senior Support Specialist with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the provider experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Therap Services, LLC
Torrington, CT
2016.12 - Current
- Assist all size providers across the Western states who provide Electronic Visit Verification (EVV) services on how to successfully set up and use Therap to capture their EVV Data
- Assist in Townhall Virtual Training
- Provide virtual/live training for various states
- Assist with virtual/live User Groups for providers in the Western States to discuss new features, state-specific updates and provide additional support
- Assist with creating User Guides for Therap Support, primarily relating to EVV
- Assist customers in identifying potential EVV issues and explain solutions to resolve the problems within the Therap application
- Generate various reports to ensure user activity and provide additional support to providers when needed
- Over 5+ years, providing Training and Implementation to over 200+ providers on setting up and utilizing Therap as an Electronic Health Record (EHR) System
- Assist with Therap internal Quality Assurance on recorded videos for Therap Support
- Assist with Admin team responsibilities regarding Therap module activation for providers
Personal Service Worker Coordinator / QED
Lincoln County Health & Human Services
Newport, OR
2015.12 - 2016.12
- Provided weekly onsite training for potential Personal Support Workers (PSWs) on how to fill out state required forms Personal Support Worker Enrollment Agreement (PEAA), CHC/BCU, W-9 and helped assist with setting up all potential PSWs with ODDS state system for OR using eXPRS
- Processed required state forms for PSW's and setup up additional training/meetings to troubleshoot various issues
- Verified I/DD County Individuals were setup with eXPRS and Therap
- Assisted Service Coordinators to verify monthly Case Notes were entered into Therap
- Billed eXPRS for Service Coordinators Case Notes, and verified payments received
- Ran weekly, monthly excel reports regarding required yearly state forms for PSW's, CHC/BCU to ensure all PSW's were current with state required documents
Medical Coding and Billing Specialist
Coastal Pediatrics
Newport, OR
2015.04 - 2015.11
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Applied charges and updated patient records using Centricity.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Initiated, performed, and documented quarterly coding audits for physicians.
- Resourcefully used various coding books, procedure manuals, and online encoders.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Trained staff on how to verify ICD-10 codes before ICD -10 was implemented by the US
Education
No Degree - Secretarial Studies And Office Administration
Chemeketa Community College
Salem, ORSkills
- Tracking and Documentation
- Training Materials Development
- Multitasking and Prioritization
- Interpersonal Skills
- Collaborative Team Player
- Issue and Resolution Tracking
- User Training
- Customer Communication and Empathy
- Time Management
- Vendor Relations
- Training and mentoring
- Application support
Certification
- ICD-10 Proficiency Training
- AAPC ICD-10 Code Set Training
- Oregon Medicaid Association (OMA) Primary Code Specialist
- Coding Series OMA
- Navicure CEU Credit
- AAPC National ICD-10 Training and Education
- Naicure Value-Based Modifier Payment Modules
- Oregon Medicaid Association (OMA) Anatamoy and Physiology for Coders
Timeline
Senior Support Specialist
Therap Services, LLC
2016.12 - Current
Personal Service Worker Coordinator / QED
Lincoln County Health & Human Services
2015.12 - 2016.12
Medical Coding and Billing Specialist
Coastal Pediatrics
2015.04 - 2015.11
No Degree - Secretarial Studies And Office Administration
Chemeketa Community College