Sean Fonteyn
Temecula,CA
Summary
Dynamic leader offering an exceptional customer service background and a passion for leaving the world a better place than it was found. Often referred to as someone that has "IT" and willing to work tenaciously to earn respect. Driven, disciplined, and demand excellence from myself
Overview
11
11
years of professional experience
Work History
Customer Service Manager
TaylorMade Golf
08.2022 - Current
- Managed relationships with various department leads to ensure the voice of our customer was represented in current and future projects.
- Assisted team members with SMART goal setting and provide accountability to their plans.
- Responsible for hiring all new customer service team members.
- Coached team members on job search strategies, including resume writing and interviewing techniques.
- Created standards of work to positively impact customer service KPI's
- Lead presentations to various sized audiences as large as 100 people.
Customer Service Trainer
TaylorMade Golf
01.2020 - 08.2022
- All star award recipient
- Leverage RingCentral offerings to enhance agent productivity and customer experience.
- Lead customer service trainer since 2020 for a total of 30 employees
- Created various new standards of work to set our team up for success while navigating new COVID challenges
- Conduct monthly call reviews for our team and create action plans for each agent on how to improve
- De-escalation of severe customer concerns.
Senior Account Specialist
TaylorMade Golf
06.2019 - 01.2020
- Rising star award recipient
- Quickly learned our cresting process and managed a clean cresting book for my reps
- Became sole internal contact for all Pebble Beach inquiries/business
- Created new workflow to resolve custom orders that are refused and come back to Carlsbad without instructions
- Created an instruction document and trained the West Region sales force how to submit product transfers
- Continue my desire to help resolve issues, along with create opportunities through sales calls
Customer Service Representative
TaylorMade Golf
06.2018 - 06.2019
- Help develop a new platform consumers used to submit a warranty claims online
- In depth understanding of consumer/wholesale programs, and promotions
- Advanced knowledge in systems used daily such as Oracle, Dynamics, Salesforce, etc..
- Assist with online chat service pertaining to T-Mag Direct inquires
- Assist sales reps with large events including the Torrey Pines pro-am, Kia Classic, Haggin Oaks demo day, and more
- Prioritize projects so I can meet expectations on when they should be completed.
Demo Technician
TaylorMade Golf
10.2017 - 06.2018
- Became lead fitter under Kurt Donahoo for San Diego County region
- Several invitations to the most prestigious TaylorMade fitting studio in the world, the Kingdom
- Advanced knowledge on all new Taylormade products
- Advanced knowledge on Trackman, GC quad, Flightscope, and MyFitting exp
Assistant Golf Professional / Membership Coordinator
Temecula Creek Inn Golf Resort
04.2016 - 06.2018
- Assistant Golf Professional rookie of the year
- Maintained top closing shift salesperson for all quarters throughout 2017
- Create and managed a weekly social golf league
- Set several sales records for JC card membership sales.
Type II Hand Crew
United States Forest Service
01.2014 - 06.2014
- Passed type II hand crew academy at the top of my class
- Developed plans to prevent further spread of wildfires.
- No active wild fire experience
Reserve Firefighter
Pala Fire Department
01.2013 - 06.2014
- Responded to emergency calls and provided medical aid as a Reserve Firefighter.
- Conducted regular inspections of firefighting equipment and ensured that it was in proper working order.
- Performed vehicle extrication operations during motor vehicle accidents.
- Operated pumps, ladders, hoses, foam systems, and other specialized tools for fire suppression activities.
Education
Associate of Arts - Fire Science & EMT
Palomar College
San Marcos, CASkills
- Leading by example
- Chooses challenge over comfort
- Employee coaching and training
- Conflict mediation
- Technical aptitude navigating multiple systems
- Quality control
- Cross-functional collaboration
- System implementation
- Account management
- High-energy attitude
- Emotional intelligence
Affiliations
- Triathlon (Ironman completionist, future world record holder)
- Running (7 marathons, 2 ultra marathons)
- Biking (Cycled from Niagara falls to key west florida in 10 days)
- Golf (5 HCP)
- Calisthenics & yoga
- Snowboarding
- Outdoors, hiking, camping, fishing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The impediment to action advances action. What stands in the way becomes the way.
Marcus Aurelius
Timeline
Customer Service Manager
TaylorMade Golf
08.2022 - Current
Customer Service Trainer
TaylorMade Golf
01.2020 - 08.2022
Senior Account Specialist
TaylorMade Golf
06.2019 - 01.2020
Customer Service Representative
TaylorMade Golf
06.2018 - 06.2019
Demo Technician
TaylorMade Golf
10.2017 - 06.2018
Assistant Golf Professional / Membership Coordinator
Temecula Creek Inn Golf Resort
04.2016 - 06.2018
Type II Hand Crew
United States Forest Service
01.2014 - 06.2014
Reserve Firefighter
Pala Fire Department
01.2013 - 06.2014
Associate of Arts - Fire Science & EMT
Palomar College
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