Seanissa Spencer
Duluth,GA
Summary
Detail-oriented and dependable operations professional with over 10 years of experience supporting contract workflows, internal coordination, and documentation accuracy in fast-paced, compliance-driven environments. Skilled in reviewing agreements, resolving discrepancies, and maintaining accurate data in internal systems. Recognized for strong communication, deadline management, and collaborative execution of operational processes across teams. Passionate about optimizing workflows and supporting mission-driven teams.
Overview
15
15
years of professional experience
Work History
Operations Manager
KLC Petroleum Transport
Duluth, GA
08.2022 - 03.2025
- - Managed contract-related documentation, schedules, and internal reporting for logistics operations.
- - Reviewed and processed high-volume operational data to ensure regulatory and contractual accuracy.
- - Supported leadership in payroll, reporting, and system data reconciliation.
- - Developed process improvements that reduced workflow delays and improved accuracy.
Lead Day Shift Dispatcher / Night Dispatcher
Keystone Petroleum
Norcross, GA
01.2014 - 08.2022
- - Maintained contract files, safety documentation, and compliance logs in line with internal standards.
- - Resolved contract- and service-related issues by coordinating with drivers and internal departments.
- - Monitored inventory systems and supported accurate data transfer between operations and reporting.
- - Collaborated with managers to address service gaps and improve documentation processes.
Dispatcher
Penn Tank Lines
Atlanta, GA
09.2010 - 01.2014
- - Handled client service requests, tracked delivery performance, and supported document completion.
- - Participated in planning sessions to enhance dispatch accuracy and workflow transparency.
- - Trained team members on operational systems and documentation standards.
Education
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Westwood College
Atlanta, GAundefined
Middle Georgia College
Cochran, GAHigh School - undefined
Norcross High School
Norcross, GA05.2006
Skills
- Contract Processing & Documentation
- Data Accuracy & Compliance Review
- Internal Stakeholder Communication
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM Data Monitoring (Salesforce Familiarity)
- Operational Reporting & Tracking
- Contract Amendments & Cancellations
- Sales Support & Billing Coordination
- SOP Documentation & Process Improvement
- Deadline-Driven Project Execution
KEY ACHIEVEMENTS
- Maintained 99% accuracy rate in time-sensitive operational and contractual documentation for 3+ years.
- Reduced workflow inefficiencies by implementing document review checkpoints.
- Successfully coordinated time-critical reroutes and compliance logs during severe weather disruptions.
- Developed a simplified reporting template used across departments to monitor service exceptions.
PROFESSIONAL ATTRIBUTES
- Highly Organized & Detail-Oriented
- Strong Written & Verbal Communicator
- Calm Under Pressure
- Committed to Process Accuracy
- Collaborative Team Player
- Adapts Well to Fast-Paced Environments
Timeline
Operations Manager
KLC Petroleum Transport
08.2022 - 03.2025
Lead Day Shift Dispatcher / Night Dispatcher
Keystone Petroleum
01.2014 - 08.2022
Dispatcher
Penn Tank Lines
09.2010 - 01.2014
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Westwood College
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Middle Georgia College
High School - undefined
Norcross High School