Sean J. Donahue
Freehold,NJ
Summary
Energetic and performance driven with potential to grow with this company.
Driven Customer Service Representative with 6 years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees. Always wanting what is best for customers in clients.
Overview
5
5
years of professional experience
Work History
Party Attendant
Pump It Up
Freehold, NJ
05.2014 - 02.2019
- Greeted guests and welcomed them to the party.
- Assisted with setting up decorations, food, and drinks.
- Provided assistance to guest in locating seating areas and restrooms.
- Checked identification of guests as needed.
- Informed guests of any special events or activities occurring during the party.
Food Runner
The American Hotel Banquet Room
Freehold, NJ
08.2015 - 06.2016
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Informed servers of any special dietary needs or allergies communicated by customers.
Customer Service Representative
The Home Depot
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Marketing
Freehold Borough High School
Freehold, NJ06.2016
Some College (No Degree) - Marketing
Brookdale Community College
Lincroft, NJSkills
- Expense Tracking
- Logistics Management
- Workflow Management
- Social Media Management
- Social Media Promotion
- Business Growth
- Guest Relations
- Digital Marketing
- Client Relationship Development
- Conference Planning
- Time Management
- Business Administration
- Branding
- Media Relations
Timeline
Food Runner
The American Hotel Banquet Room
08.2015 - 06.2016
Party Attendant
Pump It Up
05.2014 - 02.2019
Customer Service Representative
The Home Depot
Marketing
Freehold Borough High School
Some College (No Degree) - Marketing
Brookdale Community College
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