Sean London Young
Clermont,FL
Summary
Results-driven professional with a strong focus on operational efficiency, compliance, and guest experience management. Proven ability to drive continuous improvement and align property operations with brand standards.
Overview
11
11
years of professional experience
Work History
Corporate Resort Experience Manager
Marriott Vacations Worldwide
Orlando, Florida
03.2022 - Current
- Conducted property-level evaluations and operational reviews, ensuring alignment with brand standards across all properties.
- Developed a company-wide best practice library to enhance consistency across resort properties.
- Collaborated with senior leaders and cross-functional teams, enhancing compliance with brand expectations and operational consistency.
- Created a scalable planning tool to improve operational efficiency and documentation consistency.
- Analyzed guest feedback and performance trends to identify continuous improvement opportunities.
- Partnered with training and leadership teams to reinforce brand standards across all properties.
- Supported property leadership in aligning daily operations with corporate strategy and quality expectations.
- Maintained stakeholder communication to clarify expectations and uphold performance standards across resort properties.
Entertainment Manager
Disney Cruise Lines
Orlando, Florida
05.2015 - 03.2022
- Executed high-visibility events such as Halloween on the High Seas and New Year’s Eve, ensuring operational alignment with brand integrity.
- Executed large-scale ship-wide operations, ensuring adherence to Disney brand standards and enhancing guest experience.
- Supported post-pandemic relaunch by enforcing compliance with health safety and operational protocols, safeguarding guest well-being.
- Collaborated with departments including operations, safety, guest services, and entertainment for consistent execution across all touchpoints.
- Served as a visible leader and guest-facing authority, resolving complex situations with solutions-oriented strategies while maintaining brand standards.
- Identified operational challenges and implemented process enhancements, fostering continuous improvement onboard.
Education
Associate of Arts - Performing Arts
American Musical And Dramatic Academy
New York, NY10-2012
Skills
CORE SKILLS
Quality Assurance & Brand Standards Multi-Property Operations Audit Execution & Compliance SOP Development & Process Improvement Guest Experience Strategy Operational Excellence Cross-Functional Leadership Stakeholder Communication Performance Analysis & Data-Driven Decision Making Training & Team Development Project & Program Management Conflict Resolution
TECHNICAL SKILLS
Qualtrics CMX / Policy Studio Pacer Loop Microsoft Office Suite
Timeline
Corporate Resort Experience Manager
Marriott Vacations Worldwide
03.2022 - Current
Entertainment Manager
Disney Cruise Lines
05.2015 - 03.2022
Associate of Arts - Performing Arts
American Musical And Dramatic Academy