Sean M. Mchugh
Tinton Falls,NJ
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Field Service Technician
NTT Data
Red Bank, NJ
09.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Level 1 Desktop Technician
Tech Savvy Computer Services
, NJ
06.2021 - 09.2022
- Imaged and prepared new computers for integration into company networks and systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
Education
Course Work: MCTS Guide to Windows 10, Virtual LANs and WANs/CCNA, UNIX Network Admin II, Introduction to Wireless, MCSE Windows 2008 Server, Introduction to Security, Intro to Networking TCP/IP, Router Internetworking/CCNA -
Associates of Science - Network Information Technology
Brookdale Community College
Lincroft, NJ05.2018
Skills
- Strong understanding of TCP/IP Networking
- Experience with Active Directory
- Strong Customer Service Skills
- Hardware and Software Repair
- Organizational Skills
- Technical Troubleshooting
Certification
CompTIA A+
Timeline
IT Field Service Technician
NTT Data
09.2022 - Current
Level 1 Desktop Technician
Tech Savvy Computer Services
06.2021 - 09.2022
Course Work: MCTS Guide to Windows 10, Virtual LANs and WANs/CCNA, UNIX Network Admin II, Introduction to Wireless, MCSE Windows 2008 Server, Introduction to Security, Intro to Networking TCP/IP, Router Internetworking/CCNA -
Associates of Science - Network Information Technology
Brookdale Community College