SeanMichael Lynn
Rosedale,MD
Summary
Detail-oriented Design Technician with 3 years of experience in utility and infrastructure projects at Entrust Solutions Group. Expertise in preparing and updating technical drawings and interpreting engineering specifications. Demonstrated success in managing multiple projects while maintaining documentation standards and meeting deadlines. Committed to delivering accurate designs that adhere to quality and safety requirements.
Overview
6
6
years of professional experience
Work History
Design Technician
Entrust Solutions Group
Baltimore, MD
05.2023 - Current
- Transitioned from contractor to full-time employee at Sterling Engineering.
- Collaborated with clients and engineers to deliver exceptional customer service.
- Facilitated design, scheduling, and planning processes for projects.
- Served as liaison between customers and BGE employees for gas and electricity services.
- Managed confidential information with strict adherence to privacy protocols.
Store Associate
Target
Aberdeen, USA
05.2021 - 11.2025
- Facilitated customer navigation to products on sales floor and in back storage areas.
- Monitored shelf inventory, restocking items when low or depleted.
- Conducted inventory adjustments to maintain precise product counts.
Mobile Expert
T-Mobile
Aberdeen, USA
08.2020 - 05.2021
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
Sales Representative
Sprint
Aberdeen, USA
08.2020 - 05.2021
- Engaged customers to understand needs and recommend suitable mobile solutions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted follow-ups with customers to ensure satisfaction with purchases and services.
Flooring and Décor Associate
Lowes
Abingdon, USA
01.2020 - 08.2020
- Assisted customers with product selection and provided expert advice.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Flooring Associate
Home Depot
Aberdeen, USA
01.2020 - 08.2020
- Assisted customers in selecting flooring products based on their needs.
- Collaborated with team members to maintain store cleanliness and organization.
- Managed inventory levels for flooring materials and supplies.
Book Seller
Barnes & Noble
Bel Air, USA
10.2019 - 01.2020
- Assisted customers in selecting and purchasing books and merchandise.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hyattsville, MD03-2026
Bachelor of Science - Architecture
University of Maryland, College Park
College Park, MD05.2025
Associate degree - General Studies with a Math concentration
Harford Community College
Bel Air, MD05.2021
Skills
- Project management
- Customer service
- Confidentiality and ethics adherence
- Problem solving
- Team collaboration
- Effective communication
- Industry standards compliance
- Office 365
- Data collection
- Technical documentation
- Quality assurance
- Time management
Hobbies and Interests
- E-Sports
- 3-D printing
- Soccer
- Hand Drawing
- Modeling Buildings
Languages
Italian
Native/ Bilingual
Spanish
Limited
German
Limited
English
Native/ Bilingual
Timeline
Design Technician
Entrust Solutions Group
05.2023 - Current
Store Associate
Target
05.2021 - 11.2025
Mobile Expert
T-Mobile
08.2020 - 05.2021
Sales Representative
Sprint
08.2020 - 05.2021
Flooring and Décor Associate
Lowes
01.2020 - 08.2020
Flooring Associate
Home Depot
01.2020 - 08.2020
Book Seller
Barnes & Noble
10.2019 - 01.2020
Bachelor of Science - Computer Science
University of Maryland Global Campus
Bachelor of Science - Architecture
University of Maryland, College Park
Associate degree - General Studies with a Math concentration
Harford Community College