Seanna Jenkins
Summary
Dynamic and professional licensed esthetician with a proven track record in customer service and building strong rapport with clientele. Gained valuable experience by completing esthetician esthetician school and working with a numerous number of clients. Demonstrated excellence in enhancing customer satisfaction, minimizing conflicts, and providing guidance to teams for enhanced performance. Possessing strong expertise in retail sales and store management, resulting in notable advancements in customer loyalty and operational efficiency.
Overview
10
10
years of professional experience
Work History
Spa Receptionist
The Now
09.2024 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Customer Care Specialist
MCI Careers
Jacksonville, FL
06.2021 - Current
- Active listening to customer problems to troubleshoot and resolve customer issues
- Processed payments to ensure customers bills were updated
- Restored phone, cable, and internet services across a wide range of customers in different cities and states at a rapid speed insuring customer satisfaction
- Helped lead and teach new workers by being a team player, showing them how to help with the customers needs to keep smooth interactions
- Participated in team meetings and pitched ideas on how we could lower our AHT, transfers, and call backs resulting from customer satisfaction
- Listened attentively to the customers needs to see how I could best comply to their issues and concerns
Fitness Consultant
Chuze Fitness
07.2023 - 09.2024
- Drafted program policies and procedures with client input to maintain safety and prevent conflict.
- Planned and successfully led several fitness classes with 20-person groups at popular community exercise destination.
- Mentored new Fitness Consultants, providing guidance on best practices and gym policies to ensure consistent quality of service.
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
Assistant Manager
Famous Footwear
07.2014 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Care Professional
Coach Call Center
Jacksonville, FL
09.2020 - 01.2021
- Communicated over the phone with several customers to help assist them with any problems they were having such as, payment issues, missing orders, and company complaints
- Help assist customers with making purchases online promoting additional matching and complimentary items to add to their purchase
- Looked over and emailed customers with any questions or concerns they were having to try to insure customer satisfaction to building relationships with customers and gaining their trust with the company
- Consistently answered customer complaints and feedback to try and resolve any discrepancies to regain customers trust
- Frequent meetings collectively with our management to go over new ways to ensure customer satisfaction with staff role playing, leading to greater results in sales and loyal customers
Education
Esthetician Specialist -
Florida State College
Jacksonville, FLSkills
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques
- Boosted clientele through effective promotion of waxing services and referral incentives
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services
Timeline
Spa Receptionist
The Now
09.2024 - Current
Fitness Consultant
Chuze Fitness
07.2023 - 09.2024
Customer Care Specialist
MCI Careers
06.2021 - Current
Customer Care Professional
Coach Call Center
09.2020 - 01.2021
Assistant Manager
Famous Footwear
07.2014 - 10.2021
Esthetician Specialist -
Florida State College