SeAnne Cornelia

• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Train new support team for EpiA product
• Worked to launch anew ticketing system for clients that will log issues related to product as well as allow client to provide feedback
• Conduct regular planning and refinement sessions with multiple agile teams
• Consulted with product development teams to enhance products based on customer interest data.
• Integrated and launched Pendo for analytics and have worked with leadership to continually streamline and provide regular reporting
• Currently working with multiple dev teams to create single data pipeline instead of 2 pipelines
• Currently working on ML Suspecting Model
• Provide monthly client numbers to leadership
• Documented and created structure around regular weekly and monthly data loads for clients
• Worked with internal and external partners to create adhoc report
• Worked with clients to reconcile data discrepancies.
• Train and support new clients in the form of demos, and platform launch. Which includes sftp set up, requesting file formats and data as well as working with dev teams to ingest data thru current medicare pipelines, running chase lists, etc.

• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Coordinated project planning and execution with team members and team leads.
• Completed Wireframing and conceptual designs for cloud software updates
• Lead multiple teams include one offshore team (Brazil)
• Participated in client feedback for 2 strategized product launches
• Lead teams in developing for claim submissions, including API
• Completed upgrade of Logi Composer
• Utilized AHA for product ideas, roadmap, and requirements
• Utilized JIRA for Agile team management
• Provided product-related updates and feature releases to Sales Support and other parties
• Gathered feedback from SME's on items for enhancement or for product improvements.
• Wrote product requirements for dev teams
• Worked closely with product team, dev leads, and leadership to plan and execute releases
• Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
• Successfully supported and launched cloud-based EHR
• Successfully supported and lead team to complete vendor integrations for claims processing

• Reported on findings and made proactive and targeted recommendation to senior leaders
• Developed team communications and information for stakeholder meetings
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Prioritized roadmap in order to achieve product goals and metrics.
• Coordinated project planning and execution with team members and team leads.
• Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

• Allocated and approved team resource usage.
• Managed the implementation of new features by outlining plans and specifications such as how, where, and when each piece would work.
• Owned and prioritized product backlog.
• Oversaw product deployments into pre-production and the rollout into production.
• Directed onsite training for business users to maximize productivity.
• Designed strategic plan for component development practices to support future projects.
• Worked with HCO Delivery Team to work on better processes for Change Control and better testing and regression testing plan
• Worked with Vendors daily to implement new software and maintenance software
• Worked with individuals on team as new BA's for growth and cross-training
• Special Enhancement (AHA) STSP
• Quarter Planning and weekly Strategic Initiative meetings - continued exposure to other teams and their work as well as issues affecting Blue Cross

• Utilized effective mapping skills to holistically examine business processes and identify improvement opportunities.
• Documented procedures for business processes and shared this information with appropriate stakeholders.
• Assessed business processes and identify ways in which they could be altered to boost improvement.
• Maintained comprehensive knowledge of Healthcare Operations to better serve customers and meet demanding sales objectives.
• Worked directly with internal departments in Blue Cross to achieve continued communication and reduction in silos for projects.
• Worked with support teams to resolve issues with product and service areas.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Mapped current processes and offered recommendations for improvement.
• Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing.
• Documented business processes and analyzed procedures to meet changing business needs.
• Identified process inefficiencies through gap analysis.

• Specialized in spine case authorizations
• Specialized in Micron referrals
• Worked all commercial authorizations for clinical staff
• Managed changes for more effective processing of authorizations and documentation
• Created training for Customer Service Staff and current Customer Service staff for visibility as to what the authorization team does when reviewing authorizations that come in for approval
• Effective one on one communication with providers offices

• Lead Supervisor for WAH Facilitated all Idaho State Park Training and Communication Staff Supervised over 300 staff located in a WAH setting Developed staff by providing coaching and training Active Networks - New York and CA Effectively handled escalated calls from customers Headquarters Managed technical components for all new staff and provided support.

• Described product to customers
• Answered an average of 40-60 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Learned, referenced and applied product knowledge information.

• Credentialing Process for all clinical staff for ASCAssistant Credentialing and CertificationLewiston Orthopedic and Lewis- Managed all pre-op scheduling and post operative follow-up callsClark Surgery Center - Lewiston, ID Supervised all new hires and their orientation Created process changes for annual reviews.

Healthcare Continuing Education that focused on Business Accounting, Laws and Administration Ethics and Managing Healthcare Facilities