Sean P. Russell
Shelbyville,KY
Summary
Results driven Site Reliability Engineer that pursues continual technical skill development through the utilization of agile methods and new technology stacks to provide stability in business critical operations.
Overview
12
12
years of professional experience
Work History
Site Reliability Engineer - Tower Lead
Tata Consultancy Services
Louisville, KY
12.2020 - Current
- Manage onshore team of three separate applications.
- Provide high level of support to maintain client satisfaction.
- Coordinate and engage with upper management on monthly and quarterly basis to discuss and level set on health and stability of application.
- Participate in design walk throughs and implementation planning meetings.
Application Lead - Production Support Management
Tata Consultancy Services
Louisville, KY
07.2019 - 12.2020
- Work with onshore/nearshore/offshore resources to complete maintenance activities, reports, initiatives, and other collaborative activities.
- Provide application support off hours and on weekends when required.
- Meet response and acknowledgement SLA's on reported incidents/issues.
- Engage in Major Incident escalation and drive them to resolution.
- Daily monitoring and reporting on the health of the application and supporting infrastructure.
Developer IT Applications
Network Distribution
Schaumburg, IL
06.2019 - 07.2019
- Assisted in lift and shift activities in migrating applications to Salesforce, and the integration of SAP based EDI ordering with Vistex.
Associate Developer
Network Distribution
Schaumburg, IL
07.2016 - 05.2019
- Since July of 2016 I have worked extensively in front development, full stack development, content management, Java programming, SQL server, JavaScript, LDAP administration, and SharePoint development and administration.
- I have built and deployed multiple applications to increase proficiencies for internal and external users at my organization.
Help Desk Associate \ Ecommerce Support Analyst
Network Distribution
Schaumburg, IL
06.2014 - 07.2016
- When I started with Network Distribution my duties consisted of monitoring SAP EDI transmission activity, end user application/network troubleshooting, user administration (Cisco CUCM and Active Directory), and other various telecommunications technologies.
- As my knowledge of the current infrastructure and business operations increased I was given the opportunity to split my time between our Ecommerce Team and Desktop Support.
- This lead to my promotion as an Associate Developer.
Education
Information Systems Management Certificate - Business Information Systems
Keller Graduate School Of Management
Bachelor of Arts - undefined
Columbia College Chicago
Skills
Microsoft SQL Server
SolarWinds
JAVA
JavaScript
Splunk
Dynatrace
Eclipse
Sitescope
ServiceNow
Linux
Salesforce
SharePoint Development
Full Stack Development
HTML
Active Directory
SAP Portal
Debugging
CSS
VMWare / VSphere
Application Support
SDLC
SAP ECC
Training
- Expeditioner level in Saleforces
- Working on Microsoft Azure Fundamentals certification
- Introduction to Java Programming - HOTT - Hands On Technology Transfer, Inc. - Schaumburg, IL
- Online trainings through SkillSets Online / Pluralsight / Codeschool
- Relevant course work: Database Concepts / Managerial Applications of Information Technology / System Analysis, Planning, and Control / Networking Concepts & Applications / Enterprise Data Management and Administration /Foundations of Computer Applications /Introduction to E-Business
Timeline
Site Reliability Engineer - Tower Lead
Tata Consultancy Services
12.2020 - Current
Application Lead - Production Support Management
Tata Consultancy Services
07.2019 - 12.2020
Developer IT Applications
Network Distribution
06.2019 - 07.2019
Associate Developer
Network Distribution
07.2016 - 05.2019
Help Desk Associate \ Ecommerce Support Analyst
Network Distribution
06.2014 - 07.2016
Bachelor of Arts - undefined
Columbia College Chicago
Information Systems Management Certificate - Business Information Systems
Keller Graduate School Of Management