Simon Harris
Summary
Adaptable developer with 5 years of experience in monitoring, maintaining, and enhancing application reliability. Eager for a transition to software or systems development, leveraging insights from overseeing 20+ product areas across eight development teams. This background equips for swift adaptation to new technologies and diverse design structures. Demonstrated consistent ability to acquire new skills for troubleshooting and resolving critical incidents
Overview
5
5
years of professional experience
Work History
Site Reliability Engineer
ESO
Austin, TX
07.2022 - Current
- Resolved an average of 4 SevA incidents each quarter by serving as Incident Manager and first responder.
- Configured SLIs and SLOs with alerting through New Relic across 12 product areas, providing high visibility and rapid response times to critical incidents.
- Performed cost analysis on monitoring tooling, resulting in a 70% reduction in logging costs by identifying and eliminating zero-value logging noise.
- Presented systematic problems with proof of concept examples to senior leadership around observability and monitoring.
- Delivered effective troubleshooting for over 40 repositories and architectures during critical incidents, with limited access to subject-matter experts.
- Mentored 6 junior developers by providing technical guidance in the .NET Stack along with expertise in monitoring system performance improvement strategies, automation implementation methods, and effective on-call procedures.
- Collaborated cross-functionally with 8 development teams, providing guidance on scalability, reliability, and effective data structure usage.
- Developed an internal offboarding and auditing .NET application to ensure SOCII compliance, enforcing appropriate access controls across 7 different platforms and APIs.
Site Operations Engineer
ESO
Austin, TX
07.2019 - 06.2022
- Maintained and monitored over 12 different applications utilizing .Net, SQL Server, and Angular including high volume workloads.
- Led teams of up to 4 in identifying operational issues and areas for improvement, ultimately reducing our team's backlog by 80%.
- Performed data analysis and extrapolation of over 100,000 user-created custom reports via C#, Regular Expressions, and SQL, which empowered strategic decision making in implementing feature enhancements.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Remote03.2019
Skills
- C#
- LINQ
- NET
- Powershell
- Azure
- Kanban
- New Relic
- Jira
- Bitbucket
- Microsoft SQL Server
- Regular Expression
- Trace Context
- Log Analysis
- System monitoring
- Application Scaling
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balancePaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsCompany CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Site Reliability Engineer
ESO
07.2022 - Current
Site Operations Engineer
ESO
07.2019 - 06.2022
Bachelor of Science - Computer Information Systems
DeVry University
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