John Best

• Onboarded to supporting 13 different verticals encompassing all aspects of content moderation with an internal team for a client within an Oracle Linux environment
• Multiple services written and deployed in a mixture of Python and GoLang
• Shifted to primary on-call within six weeks
• Adept at troubleshooting across micro services by using best practice observability frameworks such as ELK and DataDog as well as best practice incident response mechanisms.
• Deployed multiple services using an internal version of Kubernetes.
• Manages deployments for several client verticals multiple times per week using a combination of YAML and Jenkins.
• Gave code reviews and multiple technical lectures for cross functional collaboration.
• Enhanced and expanded cross team documentation to ensure up to date knowledge transfer.
• Monitored and defined SLOs/SLIs according to established best practice.
• Architected new deployment environments to suit greenfield microservices.

• Built and maintained on premise and cloud IT infrastructure with Chef
• Assisted in user support
• Provisioned on-premise IT equipment
• Managed and administered Debian Linux servers.

• Led Cloud Architecture of legacy on premise systems and shifted these to AWS
• Designed new API driven data endpoints using FastAPI, Kafka and Faust
• Developed numerous Python based microservices and deployed these to AWS Lambda.

• Architected, developed, and implemented green-field cloud infrastructure solutions using Terraform, AWS, Go, Python, Docker, and deployed, configured, and scaled microservices in Java/Kotlin as well as modern components such as Kafka, Zookeeper, Postgres, Vertica, and Redis through idempotent, immutable infrastructure-as-code (IAC)
• Leveraged experimental feature sets in Terraform to store the platform's state in RDS Postgres Serverless on AWS providing real-time visibility into both application and infrastructure availability and ownership
• Architected and developed custom Terraform modules to enable greater AWS cloud flexibility for Financial services client.

• Developed custom C# APIs for bridging legacy code from IBM i to the .NET framework, handled user support issues, built internal utilities to automate business processes and converted Embarcadero Delphi solutions to the .NET Framework which improved efficiency of retrieving legacy data by 35%.
• Leveraged Ruby and Bash scripts to build, configure, and provision Linux servers and maintained legacy code in languages such as RPGLE.

• Designed, built, and implemented API-driven geographic information systems (GIS) through the use of map-related data from various sources using C++, C#, WPF, and VB.NET improving data retrieval flexibility by 30%.
• Synthesized internal requirements from other software teams to onboard desired new data sources, enhance developer experiences, and introduce new features to optimize our nation's shipping industry.

• Planned, managed, and executed product releases, leading cross-functional teams to deliver new features and optimizations for TrackOFF’s primary application suite using C#/WPF.

• Led efforts to streamline the release process, improving release cadence by 50%, which increased time-to-market for new features by the same percentage.

• Managed the central Atlassian JIRA instance, ensuring high availability and reliability, while maintaining SLAs/SLOs for production support.

• Enhanced the privacy tooling suite by implementing custom installers with NSIS scripts, reducing installation time and errors by 25%, leading to an improved user experience.

• Coordinated with development teams to adopt Agile Scrum and Kanban methodologies, improving delivery speed and team collaboration across departments.

• Provided production support and incident response, reducing issue resolution time by 25% through lean processes and automated runbooks, contributing to an overall improvement in system stability and customer satisfaction.

• Managed and completed upgrade of legacy ASP.NET applications to run on modern .NET versions and tooling using C#, jQuery, Visual Studio 2017, XML, and TFS
• Responsible for the support of production environments and streamlining resolutions through lean processes, automation scripts, and runbooks.

• Maintained custom ASP.NET Web Applications and Enterprise integration systems using C#, Sitecore CMS, jQuery and other tools as well as responsible for production support for our Sitecore-based solutions
• Evangelized and implemented Agile Scrum and Kanban methodologies across several departments to optimize the delivery of software at Allegis.

• Researched emerging technologies and tools to introduce to the wider organization at John Hopkins for more efficient and enjoyable engineering experiences
• Designed and built web-based solutions for work order, foreign travel, and research submission systems using ASP.NET 4.5, 4.6, ASP.NET MVC 5, Microsoft SQL Server, and the Entity Framework
• Designed and enhanced a custom N-Tier architecture in ASP.NET MVC
• Built custom ASP.NET MVC helper libraries for the wider community.