Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SEANTAY JACKSON

Richmond,VA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience

Work History

Trainer/ Web Consultant

Maximus Federal Services
Chester, VA
06.2021 - Current
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.

Training Supervisor

United Parcel Service
Chesterfield, VA
04.2018 - 02.2019
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed new employee skills and strengths to provide customized training.
  • Monitored and maintained high level of on-time delivery reliability service and performance which resulted in an increase of business by 35%.

Lead Youth Counselor

Henrico Athletic Police League, HPAL
Henrico, VA
09.2016 - 12.2018
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Instructed over 50 students with physical, intellectual, psychological and emotional needs.

Assistant Teacher

Henrico County Public Schools
Henrico, VA
09.2016 - 06.2017
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.

Teacher

Tabernacle Church Private School
Richmond, VA
08.2017 - 11.2017
  • Collaborated with teachers and parents of Pre-K students to increase comprehensive and long-term success.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Training Coordinator

Capital One
Richmond, VA
10.2001 - 06.2015
  • Planned and delivered account management training to average of 40 account managers per week.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor’s For Interdisciplinary Studies - Liberal Studies For Elementary And Early Education

Virginia Commonwealth University
Richmond, VA
09.2017

Associate’s In Liberal Arts - Liberal Arts And Sciences

J. Sargent Reynolds Community College
Richmond, VA
04.2017

Skills

  • Business Leadership
  • Staff education and training
  • Microsoft Office 10 years
  • Complaint resolution
  • Creative problem solving
  • Overseeing Logistics
  • Web Content Creation
  • Communications Strategies
  • Assignment Delegation
  • Accuracy Verification

Accomplishments

  • Recognized by VP of company for providing social media-worthy adulation from external customers.

Timeline

Trainer/ Web Consultant

Maximus Federal Services
06.2021 - Current

Training Supervisor

United Parcel Service
04.2018 - 02.2019

Teacher

Tabernacle Church Private School
08.2017 - 11.2017

Lead Youth Counselor

Henrico Athletic Police League, HPAL
09.2016 - 12.2018

Assistant Teacher

Henrico County Public Schools
09.2016 - 06.2017

Training Coordinator

Capital One
10.2001 - 06.2015

Bachelor’s For Interdisciplinary Studies - Liberal Studies For Elementary And Early Education

Virginia Commonwealth University

Associate’s In Liberal Arts - Liberal Arts And Sciences

J. Sargent Reynolds Community College

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SEANTAY JACKSON