SEBASI ASOKERE
Forest Hill,TX
Summary
Seasoned professional with a proven track record in security and customer service, notably with Allied Universal Security Services. Excelled in roles requiring investigation documentation and conflict resolution, enhancing customer satisfaction and safety. Skilled in electronic surveillance and delivering exceptional guest service, consistently achieving operational goals through effective stress management and team collaboration.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2024 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols, and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized the entrance and departure of vehicles, cargo trucks, and visitors.
Crew Trainer/Guest Service Representative
McDonald's
09.2022 - 04.2024
- Lead training sessions for new crew members on company policies, procedures, and safety protocols
- Monitor crew performance and provide guidance on areas needing improvement
- Provide feedback and coaching to crew members to promote continuous improvement and development
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Crew Member
McDonald's
06.2021 - 09.2021
- Organized clothes
- Showed a great guest hospitality skills
- Demonstrated ability to work efficiently as part of a team to meet daily operational goals and ensure customer satisfaction
- Proficient in maintaining cleanliness and organization of work areas to uphold health and safety standards
- Skilled in following established procedures and protocols to deliver high-quality products and services to customers
- Experienced in providing friendly and attentive customer service to enhance the overall dining experience
Education
Associate of Science - Chemistry
Tarrant County College
Fort Worth, TX05-2026
High School Diploma -
Arlington High School
Arlington05-2024
Skills
- Cash register operation
- Phone etiquette
- Conflict resolution
- Customer satisfaction
- Investigation documentation
- Identification verification
- Electronic surveillance
- Arrest procedures
- Visitor tracking
- Premises patrol
- Stress management
Languages
English
Native/ Bilingual
Yoruba
Native/ Bilingual
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Crew Trainer/Guest Service Representative
McDonald's
09.2022 - 04.2024
Crew Member
McDonald's
06.2021 - 09.2021
Associate of Science - Chemistry
Tarrant County College
High School Diploma -
Arlington High School
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