Sebastian Ahrens
Des Moines
Summary
Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.
Overview
8
8
years of professional experience
Work History
Computer Technician
Hobby
08.2017 - Current
- I have extension knowledge of computers and software including building my own computers and currently designing my own app and video games. I have taken many classes for programming and know my way around any computer. I can troubleshoot problems quickly and stay up to date with the latest developments in computing technology.
Assistant Manager
Menards
06.2023 - 03.2024
- Assistant manager of a department in the store.
- Open and close for sale department.
- Email and communicate with manufacturing to ensure products are received and issues are sorted.
- Help customers with issues in the department.
- Help customers better understand products and help them figure out what they need for their projects.
Customer Service Representative
American Dream Machine
08.2021 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping doors, emptying trash cans and wiping down surfaces.
- Provided ongoing guest service.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Professional Car Detailer
American Dream Machine
08.2021 - 06.2023
- Washed, waxed and buffed vehicle bodies for professional shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Facilitated reconditioning process by moving vehicles from one department to next.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Painted engine components and related parts by using spray guns or aerosol can and masking material.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Social Media Coordinator
American Dream Machine
08.2021 - 06.2023
- Created content strategies for digital media.
- Increased customer engagement through social media.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identity.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Monitored posts and responses from spam and took necessary steps to alleviate such threats.
- Created social media content with consistent content and tone.
- Created customized marketing materials to increase product awareness.
- Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Garage Door Installer
Hicklin Door Services
05.2021 - 08.2021
- Diagnosed problems and completed timely repairs.
- Educated homeowners about proper care and maintenance of garage door systems.
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
- Measured and estimated jobs in order to calculate fees.
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
- Adjusted doors to open or close with correct amount of force and made simple adjustments to electric openers.
- Completed required paperwork such as work orders according to services performed or required.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Night Stocker
O'Reilly Auto Parts
06.2020 - 05.2021
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Met incoming trucks and used forklifts to move pallets to staging areas.
Education
Bachelor's degree - Cybersecurity
Full Sail University
Remote07-2026
Associate's degree - IT
Full Sail University
Remote06-2025
High School Diploma -
East High School
05-2019
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Hardware and software installation
- Device configuration
Timeline
Assistant Manager
Menards
06.2023 - 03.2024
Customer Service Representative
American Dream Machine
08.2021 - 06.2023
Professional Car Detailer
American Dream Machine
08.2021 - 06.2023
Social Media Coordinator
American Dream Machine
08.2021 - 06.2023
Garage Door Installer
Hicklin Door Services
05.2021 - 08.2021
Night Stocker
O'Reilly Auto Parts
06.2020 - 05.2021
Computer Technician
Hobby
08.2017 - Current
Bachelor's degree - Cybersecurity
Full Sail University
Associate's degree - IT
Full Sail University
High School Diploma -
East High School