Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Barista Shift LeadCustomer Service RepresentativeWork Type
Part TimeLocation Preference
On-SiteRemoteHybridLocation: Lewisville, TX, US
Open to relocation: No
Open To Work
Sebastian Cendejas
Lewisville,TX
Work Preference
Summary
Accomplished Barista Shift Lead at Tom Thumb Grocery Store, recognized for enhancing customer loyalty and satisfaction through personalized service and effective problem-solving. Proficient in cash handling and espresso machine operation, with a proven track record of boosting sales and maintaining cleanliness standards. Adept at mentoring and fostering team success.
Overview
13
13
years of professional experience
Work History
Barista Shift Lead
Tom Thumb Grocery Store
05.2022 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Back of House Team Member, Crew Member
Freebirds World Burrito
07.2018 - 06.2020
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
- Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Monitored food temperature, discarding items not stored correctly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Member
Freebirds World Burrito
06.2014 - 09.2016
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
Sales Associate
Costco
03.2015 - 04.2016
- Reduced processing time for samples by streamlining workflows and optimizing equipment usage.
- Ensured accurate results with meticulous adherence to quality control procedures and guidelines.
- Received recognition for consistently delivering high-quality work, contributing to increased client satisfaction rates.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to consistently meet or exceed sales targets and performance metrics.
- Boosted store revenue by upselling high-margin products and offering promotional items to customers.
- Conducted product demonstrations for customers, highlighting unique features and benefits of various food items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Crew Member
Chipotle
06.2012 - 04.2014
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
Education
Bachelor of Arts - Art
Texas State University
San Marcos, TXBachelor of Arts - Film And Video Production
The Art Institute of Houston
Austin, TXSkills
- Customer service in coffee
- Cash handling proficiency
- Proficient in espresso machine use
- Cleanliness standards
- Supply ordering
- POS system operation
- Food and beverage service
- Customer service
- Goal oriented
- Sales strategies
- Product sales
- Friendly and helpful
- Problem-solving
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Shift Lead
Tom Thumb Grocery Store
05.2022 - Current
Back of House Team Member, Crew Member
Freebirds World Burrito
07.2018 - 06.2020
Sales Associate
Costco
03.2015 - 04.2016
Crew Member
Freebirds World Burrito
06.2014 - 09.2016
Crew Member
Chipotle
06.2012 - 04.2014
Bachelor of Arts - Art
Texas State University
Bachelor of Arts - Film And Video Production
The Art Institute of Houston
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