Diana Ramos
Carrollton
Summary
Dynamic customer service professional with proven expertise at Tom Thumb Grocery Store, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I consistently deliver satisfactory outcomes while managing high-pressure situations. Committed to fostering positive customer relations and ensuring accurate transactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tom Thumb Grocery Store
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Fiesta Mart LLC
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Brookhaven College
Farmers Branch, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Tom Thumb Grocery Store
08.2023 - Current
Cashier
Fiesta Mart LLC
07.2022 - Current
High School Diploma -
Brookhaven College
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