Sebastian Chacon
Azusa
Summary
Entry-level IT Support Specialist with a strong background in customer service, HR business partnering, and security operations. Currently completing the Google IT Support Professional Certificate, with foundational knowledge in IT troubleshooting, system administration, and customer support. Proven ability to manage complex tasks, resolve issues effectively, and provide exceptional service in high-paced environments. Eager to leverage transferable skills to support IT operations and help organizations achieve their technology goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resource Business Partner
Prosegur
06.2024 - 02.2025
- Served as a strategic HR consultant, providing support on workforce issues, compliance, and productivity—developing transferable skills in analysis, technical documentation, and problem-solving, essential for IT support roles.
- Managed performance metrics, data tracking, and training initiatives, fostering an environment of continuous learning and process improvement.
Account Manager
Securitas
07.2022 - 03.2024
- Oversaw 17 security staff members, ensuring compliance with contractual obligations and providing technical guidance on security system usage (CCTV, access control systems).
- Maintained and managed electronic scheduling systems and digital time tracking, showcasing adaptability to new technologies.
- Developed troubleshooting and conflict resolution skills while addressing technical and operational issues.
Security Guard
Allied Universal Security Services
08.2019 - 11.2020
- Conducted surveillance and monitored security systems, including Windows-based CCTV software.
- Recorded detailed reports and documented incidents using digital tools—experience relevant for IT documentation practices.
Cashier Assistant
Costco
07.2018 - 10.2019
- Assisted with point-of-sale systems, demonstrating adaptability to various software tools and providing fast, accurate support to customers.
Sales Associate
Target
11.2017 - 02.2018
- Assisted customers and managed POS systems, gaining experience in technical problem-solving and customer interaction.
Education
High School Diploma -
Northview High School
Covina, CA01.2017
Skills
- IT Support Fundamentals (Google IT Support Certificate, in progress)
- Windows OS / MacOS familiarity
- Hardware and software troubleshooting
- Technical documentation and reporting
- User account management
- Customer service and conflict resolution
- Organizational and time management
- Surveillance systems (CCTV)
- Analytical and problem-solving skills
Certification
- Google IT Support Professional Certificate (in progress)
- CPR Certification
Awards
Account Manager Award – Securitas, September 2022
Timeline
Human Resource Business Partner
Prosegur
06.2024 - 02.2025
Account Manager
Securitas
07.2022 - 03.2024
Security Guard
Allied Universal Security Services
08.2019 - 11.2020
Cashier Assistant
Costco
07.2018 - 10.2019
Sales Associate
Target
11.2017 - 02.2018
High School Diploma -
Northview High School
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