Summary
Overview
Work History
Education
Skills
Websites
Professional Assets
Languages
Certification
Work Availability
Timeline
TruckDriver
Sebastian Cruz

Sebastian Cruz

Denver,CO

Summary

Well-qualified Bilingual Professional Services Consultant with a meticulous and organized approach. Decisive professional with a strategic approach and keep knowledge of SaaS market conditions and Customer Success operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Professional Services Consultant

DRIFT Inc.
Tampa, FL/Denver, CO
04.2023 - Current
  • Book of business: 35+ Growth and Enterprise accounts($50k-$150k ARR per account totaling $1.5million-$1.9million in ARR)
  • Build chat bot scripts to maximize call to actions and engagements on client websites
  • Consult and recommend how to utilize and build AI powered chatbots aligned with marketing campaigns
  • Positively influence account revenue through recommended chat bot builds
  • Cater qualified leads based on chat bot experience and builds for B2B selling websites
  • Consult how to maximize chat bot performance for B2B selling and marketing
  • Led weekly status meetings with stakeholders in order to review progress towards established goals.
  • Developed and maintained client relationships to ensure customer satisfaction.

Tier 2 Customer Advocate

DRIFT Inc.
Tampa, FL/Denver, CO
03.2020 - 04.2023
  • Assist customer accounts with reported Bugs and ticket escalations
  • Consult how to avoid particular product errors and advise on product resolutions
  • Advocate for customers for particular product feedback
  • Communicate and collaborate with Product and Engineering teams to address product bugs
  • Oversee and own particular product areas within the support team
  • Provided customer support through phone, email and chat channels including Salesforce, Zendesk and JIRA.
  • Developed strong relationships with customers by providing timely responses and solutions.

Store Support Supervisor

Whole Foods Market
Tampa, FL
05.2018 - 02.2020
  • Provided supervision and guidance to store associates in a high-volume retail environment.
  • Assist customers with product-related questions and store policies Oversee and manage customer service team including 10-15 team members
  • Manage and efficiently record cash register audits
  • Advocate in fundraising campaigns for non-profit organizations
  • Developed training programs for new staff members, including safety procedures and customer service protocols.
  • Conducted performance reviews of individual store associates, providing constructive feedback on areas of improvement.
  • Monitored daily store operations, ensuring that all tasks were completed efficiently and effectively.

Social Media Assistant

Vamos! Colombian Inspired Cuisine
Tampa, FL
02.2019 - 01.2020
  • Assist with social media accounts including Instagram, Twitter, Facebook, Snapchat; Design and create interactive social media postings to raise brand and event awareness; Analyze engagement/interaction rates on each post to set analytical goals

Sales & Marketing Intern

Tampa Business Centre
Tampa, FL
05.2019 - 08.2019
  • Executed clientele marketing campaigns as an Account Executive and Corporate Trainer; Delivered product presentations to clients by providing detailed information for services requested; Learned marketing strategies for telecommunication and non-profit organizations; Developed customer service skills by providing customer support and resolving customer inquiries

Education

Bachelor of Science in Business Administration - Marketing

University of South Florida
08.2019

Skills

  • Strategy Development
  • Project Planning
  • Customer Account Management
  • Customer Service
  • Customer Relations
  • Revenue Growth
  • Customer Retention
  • Proficient in Salesforce/JIRA
  • Teamwork and Collaboration

Professional Assets

  • Bilingual (Spanish)
  • Customer Success/Service
  • Problem Solving Skills
  • SaaS Experience
  • Zendesk, Salesforce, Marketo, JIRA
  • Conversational Marketing Certified

Languages

Spanish
Native/ Bilingual

Certification

  • Conversational Marketing Certified, Drift Inc - 2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Professional Services Consultant

DRIFT Inc.
04.2023 - Current

Tier 2 Customer Advocate

DRIFT Inc.
03.2020 - 04.2023

Sales & Marketing Intern

Tampa Business Centre
05.2019 - 08.2019

Social Media Assistant

Vamos! Colombian Inspired Cuisine
02.2019 - 01.2020

Store Support Supervisor

Whole Foods Market
05.2018 - 02.2020

Bachelor of Science in Business Administration - Marketing

University of South Florida

Similar Profiles

CREATE PROFILE
Sebastian Cruz