Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sebastian Dang

IT Support
San Jose,CA

Summary

Skilled Colleague Support Engineer successful at using judgment and advanced technical acumen to make positive impact on customer service. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in deployment and technical support.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Colleague Support Engineer

VMWare
Palo Alto, CA
02.2022 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Completing AV tickets, Documentation on Confluence, and KTLO task work
  • Reimaged 500+ computers.
  • Carried out day-to-day duties accurately and efficiently.
  • Facilitated best user experience through continuous support and communication of system changes.

Event Coordinator

Bowlero Corporation
San Jose, CA
05.2021 - 10.2021
  • Coordinated schedules and timelines for events.
  • Worked closely with clients to meet party goals, maintain deadlines and resolve complaints or service issues.
  • Managed event logistics and operations.
  • Generated ideas to enhance and expand current event offerings.
  • Managed accounts to retain existing relationships and grow share of business.

Education

Evergreen Valley High School
09.2016 - 06.2020

Year Up / Mission College
San Jose, CA
08.2021 - Current

Skills

Reimaging Computersundefined

Certification

Google IT Support by Google on Coursera

Timeline

Google IT Support by Google on Coursera

07-2022

Colleague Support Engineer

VMWare
02.2022 - Current

Year Up / Mission College
08.2021 - Current

Event Coordinator

Bowlero Corporation
05.2021 - 10.2021

Evergreen Valley High School
09.2016 - 06.2020

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Sebastian DangIT Support