Sebastian Diaz Orozco
Orlando
Summary
Proficient in hospitality, retail, food service, and material handling with significant supervisory experience. Specializes in customer service, POS operation, food safety, and management to improve operational effectiveness. Acknowledged for establishing positive customer interactions and consistently achieving results in multiple roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laborer
Beanstalk Farms - via Wonolo
Manassas
12.2025 - 01.2026
- Streamlined movement of spinach crop bins along conveyor belt for processing efficiency.
- Organized stacks of spinach seedlings and harvest trays on pallets for streamlined handling.
- Operated pre-wash conveyor system to enhance dirt removal efficiency from trays.
- Executed thorough sanitation of bins, trays, and crates with industrial washing machine.
- Systematically stacked clean bins, trays, and crates onto pallets for better organization.
Warehouse Associate
Canteen Vending - via Instawork
Exton
12.2025 - 12.2025
- Unpacked totes to organize beverages into crates for efficient stacking onto pallets.
Banquet Server
PNP Food Management - via Gigpro
Hanover
12.2025 - 12.2025
- Coordinated setup and takedown of banquet tables, chairs, linens, and related equipment to ensure seamless event execution.
- Partnered with kitchen team to create visually appealing garnishments for event dishes, enhancing overall presentation.
- Organized meal service stations based on established standards.
- Restocked buffet lines with fresh food items during events to maintain guest satisfaction and service quality.
- Executed cleanup tasks by clearing tables and maintaining cleanliness in banquet spaces.
Food Service Worker
Asbury Communities - via Instawork
Mechanicsburg
12.2025 - 12.2025
- Coordinated with team members to optimize service flow and improve dining experience during service hours.
- Prepared and delivered meals tailored to residents' dietary requirements.
- Maintained sanitation standards for work areas, equipment, utensils, and dishes to ensure safe food service.
Busser
Moxy Hotel - via Gigpro
Washington
12.2025 - 12.2025
- Assisted servers by promptly delivering food and beverages to enhance dining experience.
- Maintained cleanliness of tables, chairs, and bar to enhance guest experience.
- Greeted guests and organized coat storage for efficient service.
- Refilled ice buckets, water pitchers, and wine glasses to ensure availability for guests.
- Performed closing tasks such as resetting tables and cleaning service areas for readiness.
Banquet Server
Turf Valley Resort - via Gigpro
Ellicott City
12.2025 - 12.2025
- Served food and beverages during events, contributing to a seamless dining experience.
- Maneuvered appetizer and drink trays at events, enhancing service quality and guest satisfaction.
- Arranged dining areas with spotless tablecloths, napkins, and tableware before guest arrival.
- Cleared dishes after courses, maintaining a tidy environment for guests.
- Upheld hygiene by thoroughly cleaning and sterilizing dinnerware and facilities.
Warehouse Associate
Veho - via Instawork
Elkridge
12.2025 - 12.2025
- Organized warehouse space by product size, weight, type, and specifications to enhance retrieval efficiency.
- Utilized handheld scanner to sort packages into designated shelf slots, ensuring quick access for pickup.
- Isolated non-compliant packages with unreadable barcodes for detailed review and compliance.
Dishwasher
The Mather - via Gigpro
McLean
12.2025 - 12.2025
- Operated industrial dishwashers, ensuring timely cleaning of plates, glasses, and silverware for seamless service.
- Stocked service areas with clean dishes and utensils, supporting uninterrupted dining operations.
- Pre-rinsed and scraped kitchen items to ensure readiness for washing.
- Sanitized surfaces, sinks, and trashcans to minimize food waste accumulation.
- Maintained soap dispenser levels, facilitating consistent cleaning processes.
Parking Attendant
Northwest Stadium - via Instawork
Landover
06.2025 - 12.2025
- Stopped traffic effectively to ensure safe passage for pedestrians across streets.
- Monitored traffic flow to ensure safe pedestrian crossings.
- Utilized signs, flags, lanterns, and hand signals to enhance safety for drivers and pedestrians.
- Provided parking assistance to guests, directing them to the appropriate venue entrance.
Ticket Checker
Northwest Stadium - via Instawork
Landover
06.2025 - 12.2025
- Checked tickets for accuracy to uphold security and access standards for attendees.
- Monitored crowd flow to ensure efficient entry process during events.
- Collaborated with team members to swiftly resolve ticketing issues, enhancing guest experience.
- Provided clear directions to guests for navigating event areas.
- Reported incidents or discrepancies to supervisors for necessary action.
Banquet Server
Marriott - via HotelPro
Washington/ Rockville
04.2025 - 12.2025
- Served food and beverages promptly during events, contributing to a seamless dining experience.
- Maneuvered appetizer and drink trays at events, ensuring seamless service and guest satisfaction.
- Arranged dining areas with spotless tablecloths, napkins, and tableware, creating an inviting atmosphere for guests.
- Removed dishes after courses, ensuring a neat atmosphere for guests.
- Upheld hygiene by thoroughly cleaning and sterilizing dinnerware and facilities.
Busser
Marriott - via HotelPro
Washington/ Rockville
04.2025 - 12.2025
- Cleared tables promptly between parties to facilitate seamless dining flow.
- Delivered beverages promptly to customers, ensuring efficient service.
- Maintained well-stocked ice buckets, water pitchers, and wine glasses to ensure customer satisfaction.
- Removed trays and stacked dishes systematically for timely kitchen returns.
- Executed side work duties such as silverware polishing and napkin folding to uphold restaurant standards.
Event Bartender
Marriott - via HotelPro
Washington/ Rockville
04.2025 - 12.2025
- Provided attentive service and guided guests in drink selections, contributing to overall satisfaction.
- Prepared various beverages and served them promptly at events.
- Restocked bar supplies during events, maintaining continuous availability for guest service.
- Facilitated smooth processing of pre-paid drink tickets for guests.
- Created visually appealing displays of bottles, glasses, and canned drinks to enhance bar area ambience.
Houseman
Marriott - via HotelPro
Washington/ Rockville
04.2025 - 12.2025
- Maintained high presentation standards by replacing linens and tablecloths after each event.
- Executed organized breakdown and storage of tables, chairs, and stage platforms post-conference.
- Streamlined furniture setup according to planogram specifications for efficient event flow.
- Configured conference room walls to match layout plans for optimum functionality.
- Conducted thorough cleaning of all surfaces to ensure a welcoming environment.
Barista
Target
Silver Spring
04.2025 - 12.2025
- Prepared and served diverse coffee and handcrafted beverages, ensuring high-quality standards enhanced customer satisfaction.
- Trained new team members on coffee preparation techniques and customer service standards, improving team efficiency and service quality.
- Managed cash register operations, processing payments with accuracy and efficiency.
- Maintained a clean work environment by sanitizing counters, washing dishes, and cleaning floors.
- Assisted in preparing baked goods, contributing to daily offerings that attracted and retained customers.
Retail Attendant
Loew's Hotels
Orlando
11.2023 - 03.2025
- Prepared and served diverse coffee and handcrafted beverages, ensuring high-quality standards enhanced customer satisfaction.
- Trained new team members on coffee preparation techniques and customer service standards, improving team efficiency and service quality.
- Managed cash register operations, processing payments with accuracy and efficiency.
- Maintained a clean work environment by sanitizing counters, washing dishes, and cleaning floors.
- Assisted in preparing baked goods, contributing to daily offerings that attracted and retained customers.
Shift Supervisor
CVS Pharmacy
Clermont
05.2023 - 11.2023
- Supervised daily operations of retail store, enhancing staff scheduling and inventory management.
- Executed merchandising strategies that contributed to sales growth.
- Mentored employees in handling complex sales transactions and resolving customer issues effectively.
- Resolved customer complaints promptly to maintain strong relationships with clientele.
- Balanced sales, reconciled cash, and processed bank deposits during opening and closing procedures.
Sales Associate
GUESS Factory
Orlando
03.2023 - 11.2023
- Described merchandise features and guided customers on operation and care to enhance product understanding.
- Executed floor moves and maintained visual displays to optimize organization and improve stock visibility.
- Described merchandise features and provided guidance on operation and care.
- Managed fitting rooms, ensuring cleanliness and accessibility to enhance customer experience.
- Responded to customer inquiries via phone regarding products and services offered by store.
Sales Associate
Universal Orlando Resort
Orlando
03.2022 - 02.2023
- Conducted product demonstrations that effectively highlighted features and benefits, enhancing customer engagement and driving sales.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed payments, returns, and exchanges in POS system, ensuring accurate transactions and customer satisfaction.
- Managed inventory levels and organized stockroom to optimize product availability and streamline operations.
- Managed distribution of souvenir shipments to ensure timely delivery for customers worldwide.
Education
High School Diploma -
Agustin Gemelli Franciscan School
Manizales, CAL, Colombia11-2019
Skills
- Inventory Control
- Food Safety
- Material Handling
- POS Operation
- Customer Service
- Store Management
- Staff Oversight
- Product Knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
Certification
Entrepreneurship in Emerging Economies - HarvardX, issued 10/21/2020
Timeline
Laborer
Beanstalk Farms - via Wonolo
12.2025 - 01.2026
Warehouse Associate
Canteen Vending - via Instawork
12.2025 - 12.2025
Banquet Server
PNP Food Management - via Gigpro
12.2025 - 12.2025
Food Service Worker
Asbury Communities - via Instawork
12.2025 - 12.2025
Busser
Moxy Hotel - via Gigpro
12.2025 - 12.2025
Banquet Server
Turf Valley Resort - via Gigpro
12.2025 - 12.2025
Warehouse Associate
Veho - via Instawork
12.2025 - 12.2025
Dishwasher
The Mather - via Gigpro
12.2025 - 12.2025
Parking Attendant
Northwest Stadium - via Instawork
06.2025 - 12.2025
Ticket Checker
Northwest Stadium - via Instawork
06.2025 - 12.2025
Banquet Server
Marriott - via HotelPro
04.2025 - 12.2025
Busser
Marriott - via HotelPro
04.2025 - 12.2025
Event Bartender
Marriott - via HotelPro
04.2025 - 12.2025
Houseman
Marriott - via HotelPro
04.2025 - 12.2025
Barista
Target
04.2025 - 12.2025
Retail Attendant
Loew's Hotels
11.2023 - 03.2025
Shift Supervisor
CVS Pharmacy
05.2023 - 11.2023
Sales Associate
GUESS Factory
03.2023 - 11.2023
Sales Associate
Universal Orlando Resort
03.2022 - 02.2023
High School Diploma -
Agustin Gemelli Franciscan School