Customer service representative with experience in the industry. Solid team player with an upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success.
Overview
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Language
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2
years of professional experience
Work History
Agent Representative
IPT LLC
Somerville, New Jersey
2025.12 - Current
Utilized problem solving techniques when dealing with difficult or irate customers.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted customers with inquiries and resolved issues efficiently.
Documented customer interactions in the CRM system accurately.
Retail Sales Associate
Goodwill
New Brunswick, New Jersey
2024.09 - 2024.11
Maintained product displays and ensured stock was replenished regularly.
Restocked shelves as needed to ensure sufficient inventory levels.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Warehouse Worker
Rainbow Warehouse
Linden, New Jersey
2024.05 - 2024.08
Protected items by wrapping in cling film, padded moving blankets and tape.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Collaborated closely with other departments on special projects as needed.
Counted the number of boxes or units to confirm the proper completion of work orders.
Followed established guidelines for picking orders accurately.