Sebastian Garcia
Davenport,FL
Summary
I am deeply grateful for the opportunities I’ve had at Four Seasons, where I’ve grown immensely both personally and professionally. Being part of such a prestigious environment has enriched my understanding of luxury hospitality and the importance of delivering exceptional service. Every day, I have the privilege of working alongside an incredible team, building genuine connections with guests and colleagues alike, and learning from each experience.
In my current role, I have embraced the challenges and responsibilities that come with providing world-class service to high-profile guests, and I take pride in my perfect attendance and dedication to our team’s success. The respect and trust I’ve earned from my peers and leaders motivate me to continue giving my best in everything I do.
As I look ahead, I am filled with optimism and excitement for the future. I am eager to continue growing within this remarkable organization, expanding my skills, and finding new ways to contribute to our collective mission of delivering unforgettable experiences. My journey here has only just begun, and I am excited to see where it takes me.
Overview
5
5
years of professional experience
Work History
Founder
Six Set
Orlando, FL
09.2022 - Current
- Leadership and Project Management: Launched and managed a clothing brand, overseeing cross-functional operations including design, marketing, production, and sales. Demonstrated strong leadership in coordinating teams, managing vendors, and delivering projects on time.
- Guest Experience and Service Focus: Applied a customer-centric approach to all aspects of the brand, from designing products that resonate with the target audience to ensuring a high level of customer satisfaction through personalized service and attention to detail.
- Event Planning and Execution: Successfully organized and executed a runway show at Orlando International Fashion Week, managing all logistics, including guest relations, timing, and coordination with staff, showcasing strong event management skills transferable to high-end hospitality.
- Problem Solving and Adaptability: Overcame challenges related to production, budgeting, and supply chain issues, showing resilience and adaptability in dynamic environments, skills crucial for maintaining the high standards expected at Four Seasons.
- Team Collaboration: Worked with a diverse team of creatives, vendors, and marketers, fostering collaboration and clear communication to achieve shared goals. This experience parallels the teamwork and adaptability required in a luxury hospitality setting.
- Bilingual Communication Skills: Leveraged bilingual (English and Spanish) abilities to expand market reach and build inclusive customer experiences, enhancing client relationships—a skill that directly aligns with the diverse clientele at Four Seasons.
Server Assistant
Four Seasons Hotels and Resorts
Orlando, FL
11.2021 - Current
- Exceptional Guest Service: Delivered outstanding service to high-profile guests, including celebrities, athletes, and world leaders, by anticipating needs, providing personalized experiences, and ensuring discretion in every interaction.
- Leadership and Training: Mentored and trained new staff members, helping them adapt to the high standards of luxury service expected at Four Seasons. Demonstrated leadership by stepping into lead roles during peak hours and high-pressure situations.
- Problem Solving and Adaptability: Regularly addressed guest concerns with urgency and professionalism, resolving issues efficiently to maintain high levels of satisfaction. Demonstrated quick thinking and adaptability to ensure seamless service even during busy or unexpected situations.
- Collaboration and Communication: Worked closely with kitchen staff, management, and fellow servers to coordinate smooth operations, ensuring every guest’s experience met or exceeded Four Seasons' luxury standards.
- Perfect Attendance and Reliability: Maintained a flawless attendance record for over a year, showcasing my dedication and reliability as a key member of the team. Always punctual and committed to upholding the brand's service standards.
- Respected and Influential Team Player: Earned the respect of colleagues and management alike for my professionalism, work ethic, and ability to positively influence the work environment. Viewed as a pivotal team player, making a difference through my contributions, leadership, and ability to foster a collaborative atmosphere.
- Multitasking in a High-End Environment: Excelled in managing multiple responsibilities, from back-of-house duties to guest-facing interactions, without compromising quality. Maintained attention to detail in high-pressure environments, ensuring a flawless guest experience.
- Commitment to Excellence: Upheld Four Seasons’ commitment to luxury service by consistently exceeding expectations in guest interactions, attention to detail, and upholding the brand’s values of excellence, discretion, and personalized service.
Kitchen Manager
Chipotle
Davenport, FL
08.2019 - 10.2021
- Leadership and Team Development: Led a team of kitchen staff, overseeing daily operations, mentoring new employees, and fostering a collaborative, high-performance work environment. Developed strong leadership skills, which have translated into my ability to lead in guest-facing roles at Four Seasons.
- Operational Efficiency and Quality Control: Managed all aspects of kitchen operations, ensuring that food safety standards and quality control measures were consistently met. Improved kitchen workflow and team coordination, leading to faster service times without sacrificing quality—skills that are easily applicable to the high standards of a luxury hotel setting.
- Problem Solving in High-Pressure Environments: Efficiently handled challenges such as staff shortages, unexpected rushes, and supply issues, ensuring smooth operations under pressure. Demonstrated the ability to remain calm, focused, and solution-oriented in fast-paced environments, a quality vital in luxury hospitality.
- Budgeting and Inventory Management: Managed kitchen budgets, controlled food costs, and optimized inventory to reduce waste. This experience in financial oversight has enhanced my ability to contribute to cost management and efficiency at Four Seasons.
- Health and Safety Compliance: Ensured compliance with health and safety regulations, conducting regular training and audits to maintain a safe and sanitary kitchen environment. This focus on high standards has seamlessly transferred to the luxury service standards at Four Seasons.
- Customer Service and Satisfaction: While primarily working behind the scenes, I collaborated with front-of-house staff to ensure that customer orders were fulfilled accurately and efficiently. My strong attention to detail and commitment to service excellence has carried over into my guest-facing role at Four Seasons, where guest satisfaction is paramount.
Education
Associate of Arts -
Valencia College
Orlando, FL04-2026
High School Diploma -
Four Corners Charter High School
Davenport, FL05.2021
Skills
- Bilingual Communication (English/Spanish): Fluent in both English and Spanish, enabling effective communication with a diverse clientele and contributing to an inclusive, culturally rich environment
- Reliable and Collaborative Team Player: Consistently demonstrated reliability with over a year of perfect attendance, fostering a collaborative and high-performance work environment Known for adaptability and teamwork, making key contributions to smooth operations in both back-of-house and guest-facing roles
- Leadership and Mentorship: Proven ability to lead and mentor team members, from onboarding new employees to stepping into leadership roles during high-pressure situations Skilled at motivating teams and ensuring high standards of service in fast-paced, luxury environments
- Customer-Centric Problem Solver: Developed excellent communication and problem-solving skills through interactions with high-profile guests at Four Seasons Known for quick, professional responses to guest needs, ensuring seamless experiences even under pressure
- Event Planning and Execution: Successfully organized and executed events such as a 10-look menswear collection for Orlando International Fashion Week Transferred these project management skills to coordinating seamless operations and high-end service delivery at Four Seasons
- Operational Efficiency: Applied strong organizational skills in managing day-to-day operations, budgeting, and inventory management, both in my personal business and at Four Seasons, ensuring smooth and cost-efficient service delivery
- Detail-Oriented and Quality Focused: Possess a keen eye for detail, whether ensuring high-quality guest experiences at Four Seasons or crafting fashion designs Committed to upholding luxury standards in all aspects of service and production
- Adaptable and Innovative: Successfully navigated the challenges of running a business and managing operations at Four Seasons Thrived in dynamic environments by adapting to changing circumstances and implementing creative solutions to improve guest experiences and business outcomes
Websites
Accomplishments
- Awarded the "Alumni" Pin at the Boys and Girls club.
Timeline
Founder
Six Set
09.2022 - Current
Server Assistant
Four Seasons Hotels and Resorts
11.2021 - Current
Kitchen Manager
Chipotle
08.2019 - 10.2021
Associate of Arts -
Valencia College
High School Diploma -
Four Corners Charter High School
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