Sebastian Garcia
Jacksonville
Summary
Detail-focused Smart Factory Support Specialist with over 6 years of experience employing knowledgeable, research-intensive approach to Industry 4.0 and smart factory production support. Expert at performing complex automated machinery troubleshooting, training, and successful system hand over. Thorough monitoring of equipment and application performance to meet customer's production needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Smart Factory System Support Specialist II
Trumpf Inc
09.2022 - Current
- Acted as the key person to help bring Smart Factory projects to closure within the laid out timeline.
- Supported Smart Factory customers in the transition between a Smart Factory install/integration and system handover ensuring a smooth transition after system sign off.
- Acted as the on-site expert in the operation, programming and setup for the connected technologies in a Smart Factory, such as high-tech fiber lasers and punching machines, automated bending machines, and TRUMPF's proprietary MRP system; Oseon.
- Trained customers on the operation and setup of TRUMPF's ERP software, Oseon, for material management, order tracking, and Smart Factory uptime/downtime analysis.
- Acted as a consultant with high-level executives on special Smart Factory projects, analyzing the customer's current production status and providing tangible suggestions to improve productivity, production output, and reduction of waste with TRUMPF's technology.
Advanced Technology Engineer II
Trumpf Inc
02.2019 - 09.2022
- Managed customer production and technical sales demonstrations on fiber laser and panel bending production technologies.
- Acted as a consultant for best manufacturing solutions from TRUMPF's portfolio to prospective customers based on their production needs and current pain points.
- Conducted feasibility analysis, time studies, and part prototyping on TRUMPF's fiber lasers and automated bending machines.
- Lead customer tours through TRUMPF's demo facility in Chicago, highlighting the benefits of automation and Industry 4.0 in a manufacturing environment.
- Assisted customers on-site with complex applications support.
Training Specialist
Salvagnini America
10.2016 - 02.2019
- Instructor for highly automated sheet metal processing technologies including fiber lasers, punching machines, and bending machines.
- Hosted programming, preventative maintenance, and operator courses both in-office and on-site for classes ranging from 2-8 people.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Prepared videos for online and remote instruction.
- Developed training handbooks, computer tutorials and reference materials.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Assistant Project Manager [intern]
Techcom Corp
06.2016 - 09.2016
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency.
Education
MBA - Supply Chain Management
Ohio University
12.2020
BS - Mechanical Engineering
Iowa State University
05.2016
Skills
- HTML & CSS
- Social media marketing
- Spanish
- English
- TRUMPF TruTops Boost
- MRP software (Oseon)
- CAD: SolidWorks, PTC Creo
- Matlab and Simulink for data analysis
- R-studio for statistical analysis
- Microsoft applications
- Remote support
- Software configuration
Certification
- Lean Six Sigma -Green Belt
- Project management coursework [CAPM]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Smart Factory System Support Specialist II
Trumpf Inc
09.2022 - Current
Advanced Technology Engineer II
Trumpf Inc
02.2019 - 09.2022
Training Specialist
Salvagnini America
10.2016 - 02.2019
Assistant Project Manager [intern]
Techcom Corp
06.2016 - 09.2016
BS - Mechanical Engineering
Iowa State University
MBA - Supply Chain Management
Ohio University
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