Sebastian Giletto
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably with Quality Fabricare Inc. Expert in route planning and vehicle maintenance (hard skills) alongside exceptional customer service and problem-solving abilities (soft skills). Increased efficiency and fostered strong client relationships through meticulous attention to detail and reliability. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Driver Sales
Quality Fabricare Inc.
03.2010 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Delivered goods and products to customer on time and in excellent condition.
Owner/Operator Manager
Da Vinci Dry Cleaners
04.2010 - 02.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Store Owner
Aardvark T.V
09.1995 - 03.2007
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
Education
No Degree - Engineering (Pre-Engineering)
Temple University
Philadelphia, PAHigh School Diploma -
Bishop Neumann High School
Philadelphia, PA06.1963
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Defensive Driving
- Route Planning
- Route Management
- Vehicle Maintenance
- Confidentiality understanding
- Order picking and processing
- Equipment monitoring
- Materials Transport
- Customer rapport
Timeline
Owner/Operator Manager
Da Vinci Dry Cleaners
04.2010 - 02.2020
Driver Sales
Quality Fabricare Inc.
03.2010 - 03.2020
Store Owner
Aardvark T.V
09.1995 - 03.2007
No Degree - Engineering (Pre-Engineering)
Temple University
High School Diploma -
Bishop Neumann High School
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