Sebastian Gomez Gonzalez

Quick Lane Lube Technician – Ford Dealership
Wichita Falls, Texas | Current Job

• Performed routine vehicle maintenance services including oil changes, tire rotations, fluid top-offs, battery checks, and multi-point inspections on a wide range of Ford and non-Ford vehicles.
• Diagnosed basic mechanical issues and reported findings to service advisors to ensure accurate and timely customer communication.
• Maintained cleanliness and organization of service bays while adhering to Ford safety and quality standards.
• Collaborated with team members to meet service deadlines, ensure high customer satisfaction, and uphold dealership service goals.
• Utilized factory-recommended tools and diagnostic procedures to ensure proper vehicle care and manufacturer compliance.

• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Optimized system performance through testing and analysis.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
• Optimized operational workflows by integrating cutting-edge technology solutions.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
• Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
• Enhanced team productivity with thorough training on new technologies and procedures.
• Brake system inspection and repair
• Oil changes and fluid services
• Tire rotations, balancing, and alignment
• Battery testing and replacement
• Use of diagnostic tools and software
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
• Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
• Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
• Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
• Conducted venipuncture and other CT procedures.
• Used personal protective equipment correctly to protect coworkers and patients.
• Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
• Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
• Data entry and lab information systems
• Strong communication and interpersonal skills
• Adaptability to fast environment