Sebastian Gonzales
Sales Professional
Rocklin,CA
Summary
Dynamic sales professional with a proven track record at Dignity Memorial, excelling in client management and consultative sales. Adept at building trust-based relationships and closing deals, leveraging CRM expertise to enhance client satisfaction. Recognized for leading outreach initiatives and driving brand loyalty through effective networking and strategic communication.
Overview
18
18
years of professional experience
Work History
Family Service Counselor
Dignity Memorial – Mount Vernon
Fair Oaks, CA
03.2024 - Current
- Successful Lead Generation through prospecting, client referrals, and network marketing.
- Built trust-based relationships with families by responding in a timely, respectful, and professional manner.
- Present cemetery property and guide family to a purchase decision through honest communication and genuine concern for every family's needs.
- Actively participated in community and professional networking groups to highlight Dignity brand and Mount Vernon property.
- Led outreach and penetration of in market Senior Living Facilities to create Pre-Planning sales and presentation opportunities.
Precious Metals Advisor
Scottsdale Bullion And Coin
Scottsdale, AZ
06.2022 - 01.2024
- Developed strong relationships with clients to ensure satisfaction, close business and create brand loyalty.
- Conferred with customers regularly to close repeat business.
- Heavy outbound phone and daily CRM management.
- Employed social media and communications platforms.
Sales Consultant
The Luxury Collection Los Gatos
Los Gatos, CA
07.2020 - 03.2022
- Authorized Dealer representing Rolls Royce, Bentley, Lamborghini and Aston Martin on site and events as needed.
- Worked closely with clients providing world class care and service to create bespoke automobiles of the above brands.
- Updated information in customer accounts and maintained CRM databases.
- Negotiated and closed deals with prospective clients.
Senior Sales Consultant
Ford Store
Morgan Hill, CA
07.2015 - 07.2020
- Top Sales 3rd Overall 2020.
- Generated leads through cold calling prospective clients or attending networking events.
- Managed end-to-end sales cycle from prospecting through close.
- Provided efficient and courteous service to customers at all times.
Director Of Operations
Bauer Intelligent Transportation
San Francisco, CA
07.2013 - 07.2014
- Managed and coordinated multiple projects and properties.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Managed the development of staff by providing guidance, feedback and support when needed.
- Established and monitored KPIs to optimize company performance.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Provided leadership to team members on projects, delegated tasks as necessary, and managed expectations accordingly.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Reviewed financial statements, revenue reports, and other performance data to measure productivity.
Operations Manager
Veolia/Transdev
Woodland, CA
09.2008 - 07.2013
- Managed the operations of multiple teams, overseeing daily activities and long-term projects.
- Utilized data analytics techniques to identify areas for improvement.
- Prepared staff work schedules and assigned specific duties.
- Reviewed financial statements, revenue reports, and other performance data to measure productivity.
- Strategized with leadership to stay ahead of changing customer needs and labor planning.
- Developed talented team, hiring, coaching, and performance management processes.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Education
Art And Design -
San Jose State University
San Jose, CA06.1996
Skills
- Staff management
- Sales closing
- Independent work
- Client management
- CRM expertise
- Consultative sales
- Networking and business development
Timeline
Family Service Counselor
Dignity Memorial – Mount Vernon
03.2024 - Current
Precious Metals Advisor
Scottsdale Bullion And Coin
06.2022 - 01.2024
Sales Consultant
The Luxury Collection Los Gatos
07.2020 - 03.2022
Senior Sales Consultant
Ford Store
07.2015 - 07.2020
Director Of Operations
Bauer Intelligent Transportation
07.2013 - 07.2014
Operations Manager
Veolia/Transdev
09.2008 - 07.2013
Art And Design -
San Jose State University