Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Sebastian Hueck

Miami

Summary

Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills, problem-solving capabilities, and a customer-focused approach. Made significant impact in enhancing customer satisfaction through effective reservation management. Skilled in using various reservation systems, showcasing adaptability and technological acumen. Resourceful Automotive Technician highly productive in completing tasks efficiently. Specialize in diagnostics, repair techniques, and vehicle maintenance with strong problem-solving abilities. Skilled in time management, teamwork, and adaptability to ensure peak performance in fast-paced environments. Excel at utilizing technical knowledge and interpersonal skills to deliver exceptional service.

Overview

4
4
years of professional experience

Work History

Automotive Technician

Edmorsebayviewcadillac
Fort Lauderdale
10.2023 - Current
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Operated a variety of shop equipment safely and efficiently.
  • Attended technical training courses when available to increase knowledge base.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Maintained a clean working environment at all times.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Conducted test drives before and after repair services.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.

Reservation Agent

Palace Resorts
Doral
08.2021 - 06.2023
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Identified opportunities for cross-selling other products or services.
  • Processed customer payments for reservations over the phone.
  • Provided support to other departments when needed.
  • Upsold additional services such as dining options, spa treatments.
  • Provided customers with information on hotel services, amenities, and packages.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Relayed information on availability, pricing and discounts to customers.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Kept accurate knowledge of types of rooms available at various resort locations.

Education

Associate of Arts - Automotive Engineering

Universal Technical Institute
Miramar, FL
06-2024

High School Diploma -

South Miami Senior High School
Miami, FL
06-2021

Skills

  • Engine diagnostics
  • Brake inspection
  • Suspension repair
  • Routine maintenance
  • Customer service
  • Attention to detail
  • Problem solving
  • Effective communication
  • Time management
  • Relationship building
  • Effective knowledge of the company's products and services
  • Handling objections
  • Alternative solutions
  • Following up
  • Sales funnel

Languages

Spanish
Professional

Affiliations

  • A passion for working and repairing on vehicles
  • Nature lover
  • Sight seeing
  • United States economics and history

Timeline

Automotive Technician

Edmorsebayviewcadillac
10.2023 - Current

Reservation Agent

Palace Resorts
08.2021 - 06.2023

Associate of Arts - Automotive Engineering

Universal Technical Institute

High School Diploma -

South Miami Senior High School

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